Customer Experience Executive: Outbound & Support

SINGAPORE LIFE LTD.; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Singlife is seeking a Customer Centre Associate to deliver consistent customer experiences across inbound and outbound channels, handling enquiries and escalations while supporting walk-in customers and financial advisers. You will contribute to a high-performance service culture within a multi-channel contact centre.

The role emphasizes customer obsession, strong communication, and a team-driven approach to resolving issues and improving processes.

Qualifications

• Tertiary Diploma or equivalent required.
• Customer-focused with strong service orientation.
• Understanding of customer journey in retail insurance/financial services.
• Strong communication skills (verbal and written).
• Team player with willingness to support others.
• Fast learner able to pick up new skills through training.

Responsibilities

• Attend to outbound calls and emails from customers and advisors.
• Provide guidance on the company portals and mobile app.
• Ensure service requests are resolved within service standards.
• Comply with internal policies and regulations.
• Assist in department procedures and administration.

Skills

Customer service

Communication

Teamwork

Empathy

Learning agility

Customer journey

Education

Tertiary Diploma

Job description

Singlife is seeking a Customer Centre Associate to deliver consistent customer experiences across inbound and outbound channels, handling enquiries and escalations while supporting walk-in customers and financial advisers. You will contribute to a high-performance service culture within a multi-channel contact centre.

The role emphasizes customer obsession, strong communication, and a team-driven approach to resolving issues and improving processes.