Customer Solutions Executive (Customer Service & Sales Support)

Safe Harbour Assurance Agency; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Safe Harbour Assurance Agency is seeking a Customer Solutions Executive in Singapore to connect with customers, understand their needs and help them find the right solutions. You’ll engage with customers, follow up on enquiries and quotations, and guide them through the process with clear and professional support.

Working hours are 9:00 AM to 6:00 PM, five days a week. If you’re proactive, confident in communicating with customers and enjoy turning efforts into positive outcomes, we’d love to

Qualifications

• Relevant experience is an advantage; attitude and communication skills matter.

Responsibilities

• Connect with customers through calls, messages and other communication channels
• Proactively follow up on enquiries, quotations and renewals
• Understand customer needs and recommend suitable solutions
• Prepare accurate quotations and documentation
• Guide customers through the process and answer their questions clearly
• Build strong relationships and deliver a positive customer experience
• Manage follow-ups and ensure timely responses
• Work closely with the team to achieve service and business goals
• Handle other ad hoc duties when required

Skills

Communication skills

Relationship building

Proactive outreach

Problem solving

Time management

Tools

Microsoft Office

CRM software

Job description

About the Role

Build relationships. Solve problems. Make every customer interaction count.

We’re looking for a Customer Solutions Executive who enjoys connecting with people, understanding their needs and helping them find the right solutions.

You’ll engage with customers, follow up on enquiries and quotations, and guide them through the process with clear and professional support.

Working Hours: 9:00 AM – 6:00 PM
Work Week: 5 days

If you’re proactive, confident communicating with customers and enjoy seeing your efforts turn into positive outcomes, we’d love to hear from you.

What You’ll Be Doing

• Connect with customers through calls, messages and other communication channels

• Proactively follow up on enquiries, quotations and renewals

• Understand customer needs and recommend suitable solutions

• Prepare accurate quotations and documentation

• Guide customers through the process and answer their questions clearly

• Build strong relationships and deliver a positive customer experience

• Manage follow-ups and ensure timely responses

• Work closely with the team to achieve service and business goals

• Handle other ad hoc duties when required

Who We’re Looking For

• Enjoys talking to people and building rapport

• Confident and proactive in reaching out to customers

• Clear and professional communicator

• Positive and solutions-focused

• Organised, meticulous and able to manage multiple follow-ups

• Takes ownership and works well independently and as part of a team

• Comfortable using computers and basic office software

Relevant experience is an advantage, but attitude, communication skills and willingness to learn matter to us too.

Why Join Us?

• Supportive and collaborative team environment

• Build valuable customer service and consultative sales skills

• Gain practical experience in customer engagement, relationship management and insurance solutions

• A role where your effort directly contributes to customer satisfaction and business results