Customer Service Executive

CSGROUP PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

CSGROUP PTE. LTD. is seeking a survey support agent in Singapore to conduct outbound calls, assist respondents with surveys, and ensure accurate data entry and timely submission of results.

You will update records in Excel and designated systems, adhere to SOPs, and maintain data confidentiality while tracking case progress to meet completion targets.

Qualifications

• Experience in customer service or call centre operations.
• Experience in survey research or account handling preferred.
• Detail-oriented with accurate data entry.

Responsibilities

• Conduct outbound calls to respondents.
• Assist respondents in completing surveys and provide guidance when required.
• Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
• Ensure timely and accurate submission of completed survey data.
• Adhere to SOPs, project guidelines, and data confidentiality requirements.
• Track and follow up on assigned cases to achieve survey completion targets.
• Prepare daily operational reports and maintain accurate documentation.
• Support administrative duties and rectify data collection errors when required.

Skills

Detail-oriented

Organised

Data entry accuracy

Tools

Excel

Job description

Description:

• - Conduct outbound calls only
• - Assist respondents in completing surveys and provide guidance when required.
• - Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
• - Ensure timely and accurate submission of completed survey data.
• - Adhere to SOPs, project guidelines, and data confidentiality requirements.
• - Track and follow up on assigned cases to achieve survey completion targets.
• - Prepare daily operational reports and maintain accurate documentation.
• - Support administrative duties and rectify data collection errors when required.

Requirements

• - Experience in customer service, call centre operations, survey research, or account handling is preferred.
• - Detail-oriented, organised, and accurate in data entry.