Order to Cash Collections Delivery Lead

Carrier; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Carrier is seeking an Order to Cash Collections Delivery Lead in Singapore to strengthen collections, partner with regional leaders, and use data-driven insights to maximise cash flow across a multi-country matrix. The role focuses on performance management, process excellence, and building a high-performing regional team in a global, matrixed environment.

You will drive issue resolution, risk mitigation, and continuous improvement while ensuring compliance and strong stakeholder collaboration

Qualifications

• Bachelor’s degree in accounting, finance, or general management.
• Proven experience delivering a high-performing order-to-cash process.
• Strong leadership with cross-functional engagement.
• Experience with ERP systems (prefer SAP S/4HANA).
• Formal continuous improvement training (e.g., Six Sigma).
• Knowledge of customer journey, finance processes and business acumen.
• Strong stakeholder management and ability to partner with business leaders.
• High negotiation skills and result orientation under time pressure.

Responsibilities

• Own monthly business-review meetings with clear analysis of results, drivers, risks and actions.
• Act as trusted finance partner to regional and business leaders, providing data and insights for issue resolution and cash optimization.
• Lead for Carrier excellence, ensuring proactive course corrections to solve end-to-end issues.
• Build and lead a high-performing regional collections team with succession planning and feedback.
• Identify audit risks in the order-to-cash process and implement remediation plans.

Skills

Leadership

Stakeholder management

Data-driven insights

Business partnering

Analytical skills

Ability to work in global environment

Education

Bachelor's degree in accounting/finance/general management

Tools

SAP S/4 HANA

Job description

Role Purpose:

The Order to Cash Collections Delivery Lead will strengthen collections capabilities, build strong business partnerships and use data-driven insights to maximise cash flow across a complex, multi-country matrix

Role Responsibilities:

• Performance management: Own monthly business-review meetings delivering clear analysis of results, key drivers, risks, opportunities, and corrective actions.
• Business partnership: Serve as a trusted finance partner to regional and business leaders, providing clear data & insights to drive issue resolution to maximise cash into the business.
• Process excellence: Lead for Carrier excellence ensuring robust, proactive and early course correction to sustainably solve end-to-end issues.
• Organizational leadership: Build and lead a high-performing regional collections team, succession planning, and timely performance feedback.
• Policy Compliance: Proactively identify areas of audit risk in the order to cash process and establish ongoing remediation plans.

Minimum Requirements:

• Bachelor’s degree in area of accounting, finance, or general management
• Proven career experience in delivering a best in class, high performing order to cash process.
• Strong leadership attributes with the capability to engage and develop a diverse, cross-functional team.
• Experience with financial aspects of ERP systems (with preference for SAP S/4 HANA)
• Formal continuous improvement training with demonstrable analytical skills (e.g. Six Sigma)
• Knowledge of customer journey, finance processes and a high level of business acumen
• Strong stakeholder management and business partnering
• High negotiation skills and action oriented to deliver results under time pressure
• Ability to manage multiple conflicting priorities and adapt to change quickly
• Excellent written and verbal communication skills
• Ability to work in a global, virtual and matrixed environment

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.