Order Processing Officer (Neo Group Bakery)

NEO GARDEN CATERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NEO GARDEN CATERING PTE. LTD. is seeking a proactive, detail‑oriented order processing specialist to handle customer orders, inventory processing, and cross‑department coordination to ensure timely fulfillment and accurate billing.

You will liaise with outlets, institutional and corporate customers, process orders from outlets, and coordinate with Production and Distribution to meet deadlines. Strong attention to detail and teamwork are essential.

Qualifications

• Minimum GCE ‘O’ Level or equivalent; diploma in Business Administration or related field is a plus.
• At least 1 year of relevant experience in order processing, customer service, or administrative support.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with inventory or order management systems is an advantage.
• Good communication and coordination skills.
• Strong attention to detail and ability to meet deadlines.
• Able to work independently and as part of a team in a fast-paced environment.
• Familiarity with invoicing, filing systems, and PDPA guidelines is preferred.
• Willing to work in the West (e.g. Boon Lay).
• Candidates who are able to commence work at short notice will have an advantage.

Responsibilities

• Handle enquiries and process orders from outlets, institutional customers, and corporate clients.
• Process inventory orders from outlets.
• Process all orders and coordinate with the Production and Distribution departments within the required timelines.
• Process billing for customer, institutional, overrun, and inventory orders within the required timelines.
• Respond to enquiries and orders from outlets and corporate customers.
• Liaise with the Production, Store, and Logistics departments to fulfil customer orders.
• Ensure daily invoices for institutional and corporate customers are scanned and saved into Therefore.
• Ensure hard copies of home delivery tax invoices, customer order forms, and related customer information are shredded weekly in accordance with PDPA guidelines.
• Any other duties as assigned by the Company from time to time.
• The Company reserves the right to assign additional responsibilities or transfer employees to other sections where operationally required.

Skills

Attention to detail

Communication skills

Team player

Independent worker

Education

GCE O Level

Diploma in Business Administration

Tools

Microsoft Office

Job description

Job Summary:

We are looking for a proactive and detail-oriented individual to join our team to handle customer orders, inventory processing, and coordination across departments to ensure timely fulfillment and billing.

Job Responsibilities:

• Handle enquiries and process orders from outlets, institutional customers, and corporate clients.

• Process inventory orders from outlets.

• Process all orders and coordinate with the Production and Distribution departments within the required timelines.

• Process billing for customer, institutional, overrun, and inventory orders within the required timelines.

• Respond to enquiries and orders from outlets and corporate customers.

• Liaise with the Production, Store, and Logistics departments to fulfil customer orders.

• Ensure daily invoices for institutional and corporate customers are scanned and saved into Therefore.

• Ensure hard copies of home delivery tax invoices, customer order forms, and related customer information are shredded weekly in accordance with PDPA guidelines.

• Any other duties as assigned by the Company from time to time.

• The Company reserves the right to assign additional responsibilities or transfer employees to other sections where operationally required.

Job Requirements:

• Minimum GCE ‘O’ Level or equivalent; diploma in Business Administration or related field is a plus.

• At least 1 year of relevant experience in order processing, customer service, or administrative support.

• Proficient in Microsoft Office (Word, Excel, Outlook); experience with inventory or order management systems is an advantage.

• Good communication and coordination skills.

• Strong attention to detail and ability to meet deadlines.

• Able to work independently and as part of a team in a fast-paced environment.

• Familiarity with invoicing, filing systems, and PDPA guidelines is preferred.

• Willing to work in the West (e.g. Boon Lay).

• Candidates who are able to commence work at short notice will have an advantage.