Order Processing Executive

YAMAZAKI MAZAK SINGAPORE PTE LTD; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

YAMAZAKI MAZAK SINGAPORE PTE LTD is seeking a dedicated Parts Officer to join our Service & Parts team. The role focuses on accurate identification of components, interpretation of mechanical and electrical drawings, handling customer inquiries, and coordinating with internal departments to ensure smooth operations.

You will prepare quotations, process orders, liaise with the warehouse for timely shipments, generate invoices and delivery documents, source supplier quotes, and maintain precise

Qualifications

• Diploma in Mechanical or Electrical Engineering or related field.
• Experience reading and interpreting technical drawings and parts lists.
• Experience in a Parts Centre or similar environment.
• Proficient in Word, Excel, and Outlook.
• Strong multitasking and organizational abilities.

Responsibilities

• Interpret mechanical and electrical technical drawings and parts lists to accurately identify required components for machine repairs and maintenance.
• Respond to customer inquiries via phone and email regarding parts availability, specifications, and pricing.
• Prepare and issue quotations based on customer requirements and technical documentation.
• Process customer orders, ensuring accuracy in part numbers and quantities.
• Coordinate with the warehouse team to arrange timely shipments and monitor delivery schedules.
• Generate necessary shipping documents, including invoices, delivery orders, and case markings.
• Request quotations from suppliers and process purchase orders.
• Maintain accurate records of inventory levels and participate in periodic stock-taking activities.
• Collaborate with internal departments to ensure seamless daily operations and customer satisfaction.
• Perform administrative duties and assist in other tasks as assigned by the supervisor.

Skills

Organizational skills

Communication skills

Interpersonal skills

Self-motivated

Education

Diploma in Mechanical or Electrical Engineering or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary:

We areseekinga dedicated and detail-orientedPartsOfficer to join ourService & Partsteam.This role is pivotal in ensuring theaccurateidentification andtimelydelivery ofcomponents. The successful candidate will interpret technical drawings, manage customer inquiries, and coordinate with internal departments tofacilitateseamless operations.

Key Responsibilities:

• Interpret mechanical and electrical technical drawings and parts lists to accuratelyidentifyrequired components for machine repairs and maintenance.

• Respond to customer inquiries via phone and emailregardingspare parts availability, specifications, and pricing.

• Prepare and issue quotations based on customer requirements and technical documentation.

• Process customer orders, ensuring accuracy in part numbers and quantities.

• Coordinate with the warehouse team to arrangetimelyshipments andmonitordelivery schedules.

• Generate necessary shipping documents, including invoices, delivery orders, and case markings.

• Request quotations from suppliers and process purchase orders.

• Maintainaccuraterecords of inventory levels andparticipatein periodic stock-taking activities.

• Collaborate with internal departments to ensure seamless daily operations and customer satisfaction.

• Perform administrative duties andassistin other tasks as assigned by the supervisor.

Requirements:

• MinimumDiploma in Mechanical or Electrical Engineering or a related field.

• Proven experience in reading and interpreting technical drawings and parts lists.

• Preferably with relevant experience in a Parts Centre or similar environment.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Excellent communication and interpersonal skills to effectively interact with customers and team members.

• Self-motivated witha strong senseof initiative and the ability to work independently.