Order Fulfillment & Customer Service Specialist

OAKTREE CONSULTING; Singapore; On-site; SGD 52,000 - 80,000; Full time

Job summary

OAKTREE CONSULTING in Singapore is seeking a logistics/order fulfilment coordinator to receive, validate, and process customer orders in the WMS/ERP system, ensuring compliance with SOPs, cut-off times, and service level agreements.

You will monitor orders, flag delays, liaise with warehouse and transport teams, and support inventory inquiries, DOs, packing lists, and audits, contributing to accurate, timely fulfilment and robust reporting.

Responsibilities

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.
• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action (CAPA) implementation.
• Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
• Support customer audits, site visits, and operational reviews.
• Maintain proper documentation and records for audit and compliance purposes

Job description

OAKTREE CONSULTING in Singapore is seeking a logistics/order fulfilment coordinator to receive, validate, and process customer orders in the WMS/ERP system, ensuring compliance with SOPs, cut-off times, and service level agreements.

You will monitor orders, flag delays, liaise with warehouse and transport teams, and support inventory inquiries, DOs, packing lists, and audits, contributing to accurate, timely fulfilment and robust reporting.