Ops Manager

Lumina Butter Atelier PTE. LTD.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Lumina Butter Atelier PTE. LTD. in Singapore seeks an Operations Manager to oversee daily store activities, ensure smooth opening/closing, uphold SOPs, and deliver a premium customer experience.

Lead a small team of promoters, handle staff scheduling, coaching, and performance reviews while coordinating inventory, purchasing, and stock control with headquarters. Maintain brand standards, visual merchandising, store cleanliness, and a high-touch customer journey that reflects the Press Butter

Qualifications

• Minimum 3 years of experience in the F&B industry, with at least 1 year in a supervisory or managerial role.
• Diploma or Bachelor's Degree in Business, Retail Management, Hospitality, or a related field is preferred.
• Strong leadership, organizational, communication, and problem-solving skills.
• Experience in inventory management, purchasing, and stock control.
• Proficient in Microsoft Excel, Google Workspace, and POS systems.
• Experience in project management or new store openings is an advantage.
• Able to work weekends and public holidays when required.

Responsibilities

• Oversee daily store operations and ensure smooth opening/closing.
• Develop, implement, and improve operational SOPs; ensure policy adherence.
• Lead and coach Promoters; manage staff schedules and performance.
• Oversee inventory planning, forecasting, FIFO, and stock audits.
• Maintain high standards of customer service and premium shopping experience.
• Uphold brand standards, visual merchandising, and store presentation.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Team supervision

Inventory management

Purchasing

Education

Diploma or Bachelor's Degree in Business/Retail Management/Hospitality

Tools

Microsoft Excel

Google Workspace

POS systems

Job description

1. Operations Management

• Oversee the daily operations of the retail store.

• Ensure smooth opening and closing procedures.

• Develop, implement, and improve operational SOPs.

• Ensure compliance with company policies, food safety, and hygiene standards.

• Continuously improve operational efficiency.

2. Team Management

• Recruit, train, and supervise promoters.

• Prepare staff schedules and manpower planning.

• Conduct performance evaluations and coaching.

• Ensure staff are knowledgeable, motivated, and deliver exceptional customer service.

• Foster a positive and professional working environment.

3. Inventory Management

• Oversee inventory planning and stock replenishment.

• Forecast inventory requirements based on sales trends.

• Ensure FIFO inventory rotation and monitor expiry dates.

• Conduct regular stock audits and investigate discrepancies.

• Coordinate purchase orders with suppliers and headquarters.

• Minimize stock loss and product wastage.

4. Customer Experience

• Ensure a consistently high standard of customer service.

• Resolve customer feedback and complaints professionally.

• Gather customer insights to improve products and service.

• Maintain a premium shopping experience that reflects the Press Butter Sand brand.

5. Visual Merchandising & Brand Standards

• Ensure the store is maintained according to brand guidelines.

• Maintain excellent store cleanliness and presentation.

• Ensure displays, pricing, and promotional materials are accurate and attractive.

• Protect and uphold the premium image of the brand.

Qualifications

• Minimum 3 years of experience in the F&B industry, with at least 1 year in a supervisory or managerial role.

• Diploma or Bachelor's Degree in Business, Retail Management, Hospitality, or a related field is preferred.

• Strong leadership, organizational, communication, and problem-solving skills.

• Experience in inventory management, purchasing, and stock control.

• Proficient in Microsoft Excel, Google Workspace, and POS systems.

• Experience in project management or new store openings is an advantage.

• Able to work weekends and public holidays when required.