RETAIL OPERATIONS MANAGER

AAKA NETWORK RESOURCES; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AAKA NETWORK RESOURCES in Singapore is seeking a Retail Operations Manager to lead store operations, optimize processes, and drive customer satisfaction in a fast-paced environment. You will oversee budgeting, inventory, promotions, and team performance, ensuring compliance with health and safety guidelines and leveraging data to improve sales and profitability.

Experience in retail management, strong leadership, communication and analytical skills are essential, along with proficiency in MS

Qualifications

• Proven experience as retail operations manager or in a managerial position.
• Knowledge of retail management best practices.
• Outstanding communication and interpersonal abilities.
• Excellent organizing and leadership skills.
• Commercial awareness.
• Analytical mind and familiarity with data analysis principles.
• Excellent knowledge of retail management software (e.g. MS RMS).

Responsibilities

• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency.
• Monitor stock levels and purchases and ensure they stay within budget.
• Deal with complaints from customers to maintain the store’s reputation.
• Inspect the areas in the store and resolve any issues that might arise.
• Plan and oversee in-store promotional events or displays.
• Keep abreast of market trends to determine the need for improvements in the store.
• Analyse sales and revenue reports and make forecasts.
• Ensure the store fulfils all legal health and safety guidelines.

Skills

Leadership

Communication

Organizational skills

Analytical mind

Customer-focused

Tools

MS Office

Retail management software (MS RMS)

Job description

Responsibilities

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyse sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

Good knowledge of inventory management, especially for perishable goods

Strong leadership, communication, and organizational skills

Ability to work in a fast‑paced, customer‑focused environment

Basic understanding of food safety and hygiene regulations

Proficiency in MS Office and retail management software is a plus.

Requirements

• Proven experience as retail operatios manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software (e.g. MS RMS)

Proficiency in MS Office and retail management software is a plus.