Operations & Tenancy Manager, Hawker Centre Network

Singapore Public Service; Singapore; On-site; SGD 60,000 - 98,000; Full time

Job summary

The Singapore Public Service, via the Operations Management Department (OMD) of the SEHC Management Division, oversees new hawker centres and existing facilities. It coordinates with operators and Managing Agent to ensure smooth operations and alignment with national hawker policies.

In this role you will oversee a portfolio of 2–3 centres, monitor tenancy agreements, review operator performance, manage reports and stakeholder engagement, and maintain tenancy records and related invoicing.

Qualifications

• Experience in field work within hawker centres or similar environments.
• Knowledge of facilities and tenancy management.
• Experience in project and facilities/building management.
• Strong stakeholder management and conflict resolution.
• Ability to work after office hours and on weekends/public holidays when required.

Responsibilities

• Oversee a portfolio of 2-3 hawker centres managed by Operator/Managing Agent.
• Oversee and manage contract and tenancy agreements to ensure compliance with national policies.
• Monitor performance of Operator/Managing Agent and carry out audits.
• Review and coordinate report submissions (monthly, quarterly, etc).
• Manage feedback professionally and ensure timely resolution per NEA standards.
• Respond to incidents and service disruptions within timelines and report to management.
• Maintain tenancy records and upload monthly records into the management system.
• Certify invoices to Operator/Managing Agent monthly.
• Prepare reports, papers and presentation materials for senior management.
• Engage stallholders, government agencies, partners and stakeholders as required.
• Other tasks as assigned.

Skills

Field work

Operations knowledge

Stakeholder management

Partnership building

Leadership

Multitasking

Analytical skills

Problem solving

Project management

Communication skills

MS Office

Physical fitness

Vaccinated

Driving licence

Tools

Hawker Centre Management System

Job description

The Singapore Public Service, via the Operations Management Department (OMD) of the SEHC Management Division, oversees new hawker centres and existing facilities. It coordinates with operators and Managing Agent to ensure smooth operations and alignment with national hawker policies.

In this role you will oversee a portfolio of 2–3 centres, monitor tenancy agreements, review operator performance, manage reports and stakeholder engagement, and maintain tenancy records and related invoicing.