Assistant Manager/Manager (Operator Tenancy Management Department) - Contract

Singapore Public Service; Singapore; On-site; SGD 60,000 - 98,000; Full time

Job summary

The Singapore Public Service, via the Operations Management Department (OMD) of the SEHC Management Division, oversees new hawker centres and existing facilities. It coordinates with operators and Managing Agent to ensure smooth operations and alignment with national hawker policies.

In this role you will oversee a portfolio of 2–3 centres, monitor tenancy agreements, review operator performance, manage reports and stakeholder engagement, and maintain tenancy records and related invoicing.

Qualifications

• Experience in field work within hawker centres or similar environments.
• Knowledge of facilities and tenancy management.
• Experience in project and facilities/building management.
• Strong stakeholder management and conflict resolution.
• Ability to work after office hours and on weekends/public holidays when required.

Responsibilities

• Oversee a portfolio of 2-3 hawker centres managed by Operator/Managing Agent.
• Oversee and manage contract and tenancy agreements to ensure compliance with national policies.
• Monitor performance of Operator/Managing Agent and carry out audits.
• Review and coordinate report submissions (monthly, quarterly, etc).
• Manage feedback professionally and ensure timely resolution per NEA standards.
• Respond to incidents and service disruptions within timelines and report to management.
• Maintain tenancy records and upload monthly records into the management system.
• Certify invoices to Operator/Managing Agent monthly.
• Prepare reports, papers and presentation materials for senior management.
• Engage stallholders, government agencies, partners and stakeholders as required.
• Other tasks as assigned.

Skills

Field work

Operations knowledge

Stakeholder management

Partnership building

Leadership

Multitasking

Analytical skills

Problem solving

Project management

Communication skills

MS Office

Physical fitness

Vaccinated

Driving licence

Tools

Hawker Centre Management System

Job description

What the role is

The Operations Management Department (OMD) is the operation arm of the SEHC Management Division (SMD) that oversees the management of new hawker centres (aka Socially-conscious Enterprise Hawker Centre (SEHC)) and a few existing centres . OMD works closely with appointed operators and Managing Agent to ensure smooth management and operations of the hawker centres.

What you will be working on

The main job responsibilities of this position are as follows:

• Oversee a portfolio of 2-3 hawker centres managed by Operator/Managing Agent
• Oversee and manage contract and tenancy agreement signed with Operator/Managing Agent to ensure compliance and alignment with national hawker policies
• Monitor performance of Operator/Managing Agent and carry out audit inspections on Operator’s/Managing Agent’s performance
• Monitor and review report submissions by Operator/Managing Agent (monthly, quarterly, etc)
• Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard
• Work with Operator/Managing Agent to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner
• Maintain the tenancy records of the portfolio of centres and upload tenancy records prepared by the Operator/Managing Agent into the Hawker Centre Management System on a monthly basis
• Certify void reports (for centres with vacant stalls) to be sent to respective Town Councils on a monthly basis
• Certify invoices such as fees to Operator/ Managing Agent to be paid on a monthly basis
• Prepare reports, papers and presentation materials as well as present to senior management and stakeholders where necessary
• Apart from Operator/Managing Agent, to engage stallholders via townhalls, government agencies, partners, and stakeholders such as grassroots leaders, Advisers, and Town Councils as and when required
• Any other tasks as assigned

What we are looking for

The job might be for you if you possess the following qualities:

• Enjoy field work and comfortable in market/hawker centre environment
• A good grasp of operational issues such as facilities and tenancy management
• Prior work experience in project & facilities/building management, estate/tenancy management, enforcement and contracts management (including managing Operator/ Managing Agent) would be an advantage
• Strong stakeholder management skills and able to maintain composure under challenging circumstances to resolve conflicts
• Be able to foster partnership with stakeholders and build win-win relationships
• Team player with possession of leadership qualities
• Independent, resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment
• Able to work after office hours, weekends and Public Holidays when required
• Possesses good analytical, problem-solving and project management skills
• Good writing, interpersonal and presentation skills
• Proficient in Microsoft Office Applications
• Physically fit and fully vaccinated
• Valid driving licence and ownership of a personal vehicle (car, motorcycle, etc.) will be an advantage.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.