Assistant Manager/Manager (Operator Tenancy Management Department) - Contract

National Environment Agency; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

National Environment Agency is seeking an Operations Manager to oversee hawker centres, manage contracts and tenancy agreements, and ensure compliance with national policies. The role involves audits, reporting, and stakeholder engagement with town councils and agencies.

You will coordinate with Operators/Managing Agents, respond to incidents, and maintain records in the management system, while leading a small team in a dynamic environment.

Qualifications

• Experience in contracts and tenancy management in facilities/facilities-related settings.
• Strong stakeholder management and communication skills.
• Able to multi-task in a fast-paced environment with attention to detail.
• Willingness to work after office hours, weekends and public holidays when required.

Responsibilities

• Oversee a portfolio of 2–3 hawker centres and monitor performance.
• Manage contracts and tenancy agreements signed with Operator/Managing Agent.
• Carry out audits of Operator's/Managing Agent’s performance.
• Monitor and review monthly and quarterly reports from Operator/Managing Agent.
• Handle feedback professionally and resolve issues per service standards.
• Coordinate incident-response and report to management in a timely manner.
• Maintain tenancy records in the Hawker Centre Management System monthly.
• Certify void reports to Town Councils monthly and approve invoices to Operator/Managing Agent.
• Prepare reports, papers and presentations for senior management and stakeholders.
• Engage stallholders and government agencies as required.

Skills

Field work

Facilities management

Contract management

Stakeholder management

Leadership

Multi-tasking

Analytical thinking

Written & spoken communication

Presentation skills

Microsoft Office

Tools

Microsoft Office

Job description

What the role is:

The Operations Management Department (OMD) is the operation arm of the SEHC Management Division (SMD) that oversees the management of new hawker centres (aka Socially-conscious Enterprise Hawker Centre (SEHC)) and a few existing centres . OMD works closely with appointed operators and Managing Agent to ensure smooth management and operations of the hawker centres.

What you will be working on:

The main job responsibilities of this position are as follows:

• Oversee a portfolio of 2-3 hawker centres managed by Operator/Managing Agent
• Oversee and manage contract and tenancy agreement signed with Operator/Managing Agent to ensure compliance and alignment with national hawker policies
• Monitor performance of Operator/Managing Agent and carry out audit inspections on Operator’s/Managing Agent’s performance
• Monitor and review report submissions by Operator/Managing Agent (monthly, quarterly, etc)
• Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard
• Work with Operator/Managing Agent to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner
• Maintain the tenancy records of the portfolio of centres and upload tenancy records prepared by the Operator/Managing Agent into the Hawker Centre Management System on a monthly basis
• Certify void reports (for centres with vacant stalls) to be sent to respective Town Councils on a monthly basis
• Certify invoices such as fees to Operator/ Managing Agent to be paid on a monthly basis
• Prepare reports, papers and presentation materials as well as present to senior management and stakeholders where necessary
• Apart from Operator/Managing Agent, to engage stallholders via townhalls, government agencies, partners, and stakeholders such as grassroots leaders, Advisers, and Town Councils as and when required
• Any other tasks as assigned

What we are looking for:

The job might be for you if you possess the following qualities:

• Enjoy field work and comfortable in market/hawker centre environment
• A good grasp of operational issues such as facilities and tenancy management
• Prior work experience in project & facilities/building management, estate/tenancy management, enforcement and contracts management (including managing Operator/ Managing Agent) would be an advantage
• Strong stakeholder management skills and able to maintain composure under challenging circumstances to resolve conflicts
• Be able to foster partnership with stakeholders and build win-win relationships
• Team player with possession of leadership qualities
• Independent, resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment
• Able to work after office hours, weekends and Public Holidays when required
• Possesses good analytical, problem-solving and project management skills
• Good writing, interpersonal and presentation skills
• Proficient in Microsoft Office Applications
• Physically fit and fully vaccinated
• Valid driving licence and ownership of a personal vehicle (car, motorcycle, etc.) will be an advantage.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

About National Environment Agency

The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.For more information, visit www.nea.gov.sg