Operations Manager, Hawker Centre Portfolio

NEA National Environment Agency; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

NEA National Environment Agency in Singapore is seeking an Operations Manager in the Operations Management Department to oversee a portfolio of hawker centres and ensure compliance with national policies. You will monitor performance, manage tenancy records, and coordinate with Operators/Managing Agents and town councils to deliver reliable services.

The role requires strong stakeholder management, field experience, and the ability to collaborate with government agencies to produce timely

Qualifications

• The job might be for you if you possess the following qualities:
• Able to work in market/hawker centre environment and perform field work.
• Good grasp of operational issues such as facilities and tenancy management.
• Experience in project & facilities/building management, estate/tenancy management and contract management would be an advantage.
• Strong stakeholder management skills and ability to stay composed to resolve conflicts.
• Ability to foster partnerships with stakeholders and build win-win relationships.
• Independent, resourceful, meticulous and able to multi-task to meet tight deadlines.
• Able to work after office hours, weekends and Public Holidays when required.
• Analytical, problem-solving and project management abilities.
• Good writing, interpersonal and presentation skills.

Responsibilities

• Oversee a portfolio of 2-3 hawker centres managed by Operator/Managing Agent
• Oversee and manage contract and tenancy agreement signed with Operator/Managing Agent to ensure compliance and alignment with national hawker policies
• Monitor performance of Operator/Managing Agent and carry out audit inspections on Operator’s/Managing Agent’s performance
• Monitor and review report submissions by Operator/Managing Agent (monthly, quarterly, etc)
• Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard
• Work with Operator/Managing Agent to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner
• Maintain the tenancy records of the portfolio of centres and upload tenancy records prepared by the Operator/Managing Agent into the Hawker Centre Management System on a monthly basis
• Certify void reports (for centres with vacant stalls) to be sent to respective Town Councils on a monthly basis
• Certify invoices such as fees to Operator/ Managing Agent to be paid on a monthly basis
• Prepare reports, papers and presentation materials as well as present to senior management and stakeholders where necessary
• Apart from Operator/Managing Agent, to engage stallholders via townhalls, government agencies, partners, and stakeholders such as grassroots leaders, Advisers, and Town Councils as and when required
• Any other tasks as assigned

Skills

Field work

Operational issues

Stakeholder management

Communication skills

Analytical skills

Project management

Leadership

Multi-tasking

Tools

Microsoft Office

Job description

NEA National Environment Agency in Singapore is seeking an Operations Manager in the Operations Management Department to oversee a portfolio of hawker centres and ensure compliance with national policies. You will monitor performance, manage tenancy records, and coordinate with Operators/Managing Agents and town councils to deliver reliable services.

The role requires strong stakeholder management, field experience, and the ability to collaborate with government agencies to produce timely