Operations Support Specialist – AI Infrastructure / Data Center Services

Gateway Search Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Gateway Search Pte Ltd in Singapore is seeking an Operations Support Specialist for AI infrastructure and data center services. You will focus on maintenance operations, service partner management, SLA monitoring, and process optimization, coordinating with internal teams and external partners to ensure timely delivery of after-sales services.

The role requires a bachelor’s degree in Business Administration, Operations Management, or Engineering, at least 2 years in operations support, and

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or Engineering.
• At least 2 years of experience in operations support, maintenance operations, or service operations.
• Experience with SLA management and vendor coordination.
• Familiarity with CMMS, ERP, and procurement systems.

Responsibilities

• Provide day-to-day operational support for maintenance and service activities.
• Coordinate with external service partners and vendors, monitoring SLA compliance and performance.
• Identify service gaps, follow up on corrective actions, and review partner performance.
• Continuously improve maintenance workflows to enhance efficiency and customer experience.
• Track operational and service metrics, prepare reports, and provide data-driven insights.
• Develop, document, and standardize maintenance SOPs and processes.
• Coordinate and support urgent maintenance or service-related issues.
• Act as liaison between service operations and other group entities.
• Initiate and track service project quotations, procurement requests, and related processes.
• Provide administrative support across service projects.

Skills

SLA management

Vendor coordination

Process improvement

Analytical thinking

Stakeholder management

Cross-functional collaboration

English & Mandarin

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Bachelor’s degree in Engineering

Tools

CMMS

Procurement systems

ERP platforms

Job description

Operations Support Specialist – AI Infrastructure / Data Center Services

The Opportunity

Our client is a fast-growing AI infrastructure solutions provider headquartered in Singapore, delivering advanced hardware, software, and end-to-end technical services for AI data centers globally.

Its solutions cover areas such as high-performance AI servers, high-density liquid cooling, advanced power infrastructure, AI cloud solutions, and AI data center operations and maintenance services.

As the business continues to expand its global service capabilities, we are looking for an Operations Support Specialist to join its Singapore-based service operations team.

This role will focus on maintenance operations, service partner/vendor management, SLA monitoring, process optimization, and internal operational coordination. You will work closely with both internal stakeholders and external service partners to ensure smooth and efficient delivery of after-sales and maintenance services.

Key Responsibilities

• Provide day-to-day operational support for maintenance and technical service activities, working closely with internal cross-functional teams.
• Coordinate with external service partners and vendors, monitoring SLA compliance, service quality, response times, and overall performance.
• Proactively identify service gaps, follow up on corrective actions, and conduct regular reviews of service partner performance.
• Continuously improve maintenance and service workflows to enhance operational efficiency, service quality, and customer experience.
• Track key operational and service metrics, prepare reports, and provide data-driven insights to support operational decision-making.
• Develop, document, and standardize maintenance SOPs and operational processes in line with internal quality and safety requirements.
• Coordinate and support the resolution of urgent maintenance or service-related issues to ensure timely closure.
• Act as the internal business process liaison between the service operations team and other group entities.
• Initiate, coordinate, and track internal system workflows, including service project quotations, procurement requests, service applications, and related operational processes.
• Provide general operational and administrative support across service projects to ensure seamless end-to-end execution.
• Support other ad-hoc operational projects and assignments where required.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related discipline.
• At least 2 years of relevant experience in operations support, maintenance operations, service operations, vendor management, or a related function.
• Practical experience in SLA management, vendor/service partner coordination, and end-to-end process improvement.
• Strong organizational skills with the ability to manage multiple priorities, workflows, and ad-hoc assignments simultaneously.
• Strong analytical and problem-solving capabilities, with good attention to detail and logical thinking.
• Excellent communication and stakeholder management skills, with the ability to coordinate effectively across different internal teams and external partners.
• Familiarity with CMMS, procurement systems, ERP platforms, or enterprise operations support tools would be an advantage.
• Professional proficiency in written and spoken English and Mandarin Chinese, as the role requires regular communication and coordination with Mandarin-speaking stakeholders and service partners across regional operations.

Why Consider This Opportunity?

• Join a fast-growing company in the AI infrastructure and AI data center sector.
• Gain exposure to large-scale AI data center operations, maintenance, and technical service delivery.
• Work closely with regional and international stakeholders in a rapidly expanding global business.
• Opportunity to build experience across service operations, vendor management, SLA governance, process improvement, and AI infrastructure services.

EA Licence No: 19C9807

Registration No: R22110556 (ZHOU DONGYANG)