Operations Support Specialist

Zoll-Medical-Corporation; United States; On-site; SGD 54,000 - 78,000; Full time

Job summary

ZOLL Medical Corporation is seeking a detail-oriented APAC Operations Reporting professional based in Singapore. The role involves building and consolidating complex operational reports and dashboards, analyzing delivery metrics and process effectiveness to inform management decisions.

Responsibilities include KPI monitoring, gap analysis, and maintaining SOPs, while supporting audits and continuous improvement initiatives within a multinational medical-device environment.

Qualifications

• Diploma or degree in Business Administration, Operations, Supply Chain, Data Analytics or related discipline.
• At least two years of experience in operations reporting, process improvement, or business support.
• Experience preparing management reports and analysing operational KPIs.

Responsibilities

• Prepare and consolidate APAC Operations reports and dashboards (daily, weekly, monthly, quarterly).
• Monitor OTIF, backlog, shipments, delivery accuracy and other KPIs.
• Provide performance insights and delivery scorecards for reviews.
• Identify performance gaps and track corrective actions to completion.
• Develop and maintain SOPs, process maps, and operating documents.
• Automate recurring reports to improve data accuracy and consistency.
• Support cost, productivity, workload and capacity analyses.
• Coordinate training records and audit documentation.

Skills

Excel

Data analysis

Written & verbal communication

Attention to detail

Independent worker

Education

Diploma or degree in Business Administration, Operations, Supply Chain, Data Analytics

Tools

Power BI

Power Query

Oracle ERP

Syteline/Infor SyteLine

Agile PLM

Job description

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

WORK LOCATION : TAI SENG, SINGAPORE

Job Summary

Performs a variety of more complex administrative for a department or group.

Essential Functions

Prepare and consolidate daily, weekly, monthly and quarterly APAC Operations reports and dashboards.

Monitor and analyse OTIF, backlog, shipments, customer delivery, forecast accuracy and other operational KPIs.

Provide clear performance insights and delivery scorecards for management and Sales reviews.

Analyse performance gaps and root causes, and track corrective actions to completion.

Develop and maintain SOPs, process maps, work instructions and operational control documents.

Identify process inefficiencies and coordinate approved continuous-improvement initiatives.

Automate recurring reports and improve operational data accuracy and consistency.

Support operational cost, productivity, workload and capacity analysis.

Coordinate documentation, training records and follow-up actions for internal and external audits.

Prepare meeting materials, maintain action registers and provide operational analysis when required.

Required/Preferred Education and Experience

Diploma or degree in Business Administration, Operations, Supply Chain, Data Analytics or a related discipline.

At least two years of relevant experience in operations reporting, process improvement, supply chain or business support.

Experience preparing management reports, analysing operational KPIs and documenting SOPs or work processes.

Knowledge, Skills and Abilities

Strong Microsoft Excel skills; knowledge of Power Query or Power BI would be an advantage.

Experience working with an ERP system; Oracle experience is preferred.

Experience in a multinational, medical-device, healthcare, regulated or distribution environment would be an advantage.

Strong verbal and written communication skills

Excellent initiative, organizational abilities, attention to detail and accuracy

Ability to work independently while interacting with employees of all levels of the organization

Highly organized, flexible and enjoys the challenges of supporting a team of diverse people and programs

Strong knowledge in Microsoft Office, especially Excel, PowerPoint, and Word

Experience in ERP (Syteline/Oracle) systems and PLM (Agile) systems

Working Conditions

• Most work performed in an office environment.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.