Customer Service & Operations Executive (5 Days | Service Support)

JAC Recruitment Pte. Ltd.; Singapore; On-site; SGD 40,000 - 51,000; Full time

Benefits offered by this job

Bonus

Profit Sharing

Job summary

JAC Recruitment Pte. Ltd. is seeking a Service Operations Executive to support the service team and ensure smooth day-to-day operations in a healthcare and scientific solutions setting.

The role involves coordinating maintenance schedules, handling customer inquiries, preparing quotations, and liaising with engineers, suppliers, and overseas principals to deliver excellent service and operational excellence.

Qualifications

• Minimum 2–3 years in customer service, service coordination, or operations support.
• Diploma or equivalent in a related discipline.
• Strong communication and interpersonal skills.
• Proficient with Excel and Word; comfortable with ERP systems.

Responsibilities

• Coordinate preventive maintenance schedules and service appointments.
• Handle customer enquiries, service requests, and equipment breakdowns.
• Prepare quotations, contracts, and supporting documents.
• Follow up on service activities to ensure timely completion and satisfaction.
• Maintain service records, reports, and databases accurately.
• Liaise with customers, engineers, suppliers, and overseas principals.
• Support spare parts ordering and inventory monitoring.
• Assist with warranty administration and service documentation.
• Generate operational reports using Microsoft Office tools.
• Support daily operations through SAP, SAGE, or other ERP systems.

Skills

Customer service

Service coordination

Problem solving

ERP systems

Microsoft Office

Education

Diploma in Business / Supply Chain / Logistics / Engineering / Science

Tools

SAP

SAGE

Excel

Job description

About the Role

Are you someone who enjoys keeping things organized, solving problems, and delivering excellent customer support?

An established organization in the healthcare and scientific solutions industry is seeking a Service Operations Executive to support its service team and ensure smooth day-to-day operations. This role offers valuable exposure to customer service, service coordination, ERP systems, and the healthcare technology sector.

You will work closely with customers, service engineers, suppliers, and internal stakeholders, playing a key role in delivering a seamless customer experience while supporting operational excellence.

If you are detail-oriented, proactive, and enjoy a role that combines coordination, communication, and problem-solving, this could be an excellent opportunity for you.

Henderson Road, Singapore
Up to SGD 4,600 + Bonus + Profit Sharing
Monday to Friday | 8:30 AM - 5:30 PM

What You'll Be Doing

• Coordinate preventive maintenance schedules and service appointments
• Manage customer enquiries, service requests, and equipment breakdown calls
• Prepare service quotations, contracts, and supporting documentation
• Follow up on service activities to ensure timely completion and customer satisfaction
• Maintain accurate service records, reports, and databases
• Liaise with customers, service engineers, suppliers, and overseas principals
• Support spare parts ordering and inventory monitoring
• Assist with warranty administration and service documentation
• Generate operational reports using Microsoft Office applications
• Support daily operations through SAP, SAGE, or other ERP systems
• Work collaboratively with internal departments to achieve service objectives

What We're Looking For

• Diploma in Business, Supply Chain, Logistics, Engineering, Science, or a related discipline
• Minimum 2-3 years of experience in customer service, service coordination, operations support, sales support, or administration
• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Proficiency in Microsoft Office applications, particularly Excel and Word
• Comfortable working with systems, processes, and data
• Positive attitude with strong ownership and willingness to learn

Candidates with experience in the following areas will have an added advantage:

• Medical devices or healthcare industry
• Scientific or laboratory equipment
• Service or logistics coordination
• SAP, SAGE, or other ERP systems

Why Apply?

• Attractive salary package with performance bonus and profit-sharing opportunities
• Stable Monday to Friday work schedule
• Opportunity to join a well-established organization within the healthcare and scientific sector
• Exposure to regional operations and industry-leading technologies
• Strong opportunities for professional development and skills growth
• Collaborative and supportive working environment