Operations Specialist, Asset Services, Asset Transfer Validation

OCBC Bank; Singapore; On-site; SGD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Community initiatives

Learning and professional development

Job summary

OCBC Bank in Singapore is seeking an Operations Specialist in Asset Services to perform pre-processing checks for client payments and verify callbacks, ensuring adherence to signing mandates and procedures. You will work with Front Office and Remittance teams to resolve queries and support end-of-day processing.

The ideal candidate has 3-5 years in Private Bank Operations, strong English, and proficient in Microsoft Office, with a client-focused mindset and a proactive approach to identifying

Qualifications

• 3-5 years in Private Bank Operations, especially remittances, callback or client service
• Strong English; fluent written and spoken communication
• Client-focused mindset with meticulous attention to detail and accuracy

Responsibilities

• Perform pre-processing checks for payments and ensure all approvals align with signing mandates
• Conduct callback verification on required transactions and resolve queries
• Monitor end-of-day controls, ensure tasks are completed and documented
• Identify and escalate control gaps, participate in process improvements and projects
• Coordinate with Front Office and Remittance teams to ensure smooth processing and compliance

Skills

Remittances experience

Callback management

Client service

English fluency

Time management

Education

Tertiary education

Tools

Microsoft Office

Job description

WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here

Operations Specialist, Asset Services, Asset Transfer Validation. We are seeking a team member to join our Asset Services (AS) function. The incumbent will handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions.

Responsibilities

• Pre-processing check for payments
• Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate and procedure
• Escalate any deviation to procedure
• Coverage include Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker’s Guarantee, Deposit placement, rollover and withdrawals
• Callback on Asset Transfer and Static updates
• Ensure callback is conducted in accordance with procedures and policies
• Retrieve and verify callback that has been performed by Business prior to processing by the respective operations team
• Handle queries/issues ensuring that the case is resolved or escalated in a timely manner
• Control Perform End of Day control checks and ensure processing task are completed
• Act as a control unit and be able to identify risk issues while interacting with Front office
• Ensure that exception processing is completed in accordance to the conditions set in the approval
• Perform end of day review to ensure tasks are completed and signing off the end of day checklist
• Query Management
• Ensure all queries from Business is resolved within the expected timeframe or escalated to the correct parties
• Change Management
• Identify control gaps and work with team to review process efficiency and deliver improvements
• Participate in projects as and when required

Requirements

• At least 3-5 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
• Tertiary education with a good academic track record
• Good knowledge of Microsoft Office
• Fluency in English is essential
• Knowledge of foreign language is a plus
• Clear written & verbal communication skills with all levels of staff
• Client-oriented mindset
• Meticulous and good team player
• Ability to work independently & drive initiatives to delivery
• Ability to work effectively with both Front Office and Support staff, at all levels
• Ability to work & deliver under time pressure
• Proactive in identifying process gaps, providing or suggesting solutions to improve productivity
• Ability to perform ad-hoc system testing

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let's build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world's highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.