Operations Specialist

TUI Group; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Flexible work environment

Travel opportunities (30 days abroad)

On-the-job management training

Global travel opportunities

Career progression in 50+ countries

Diverse international team

Access to learning platforms

Job summary

Intercruises Shoreside & Port Services in Singapore is seeking an Operations Specialist to ensure seamless cruise operations across shore excursions, transfers, land programs and turnaround services. You will be on-site to deliver excellent customer and cruise line service, coordinating with suppliers and internal teams to meet operational requirements.

You will oversee bookings, documentation and real-time issue resolution, while supporting cost control, invoicing validation and system updates.

Qualifications

• Experience in operations, logistics, cruise, port or tourism environments desirable.
• Strong planning and organizational capability in a dynamic operational environment.
• Clear and effective communication with internal and external stakeholders.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and airport services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.

Skills

Planning

Organization

Attention to detail

Communication

Customer focus

Prioritization

MS Office

English

Other languages

Tools

Microsoft Office Suite

Job description

Join our Operations Team as a Operations Specialist in Singapore. In this role, you will ensure seamless delivery of cruise operations across shore excursions, transfers, land programs and turnaround services, maintaining high service standards on-site. Act as a key liaison between cruise lines, suppliers and internal teams to coordinate requirements and ensure smooth execution. Oversee bookings, documentation and real-time issue resolution during operations. Support financial accuracy through cost control, invoicing validation and system updates. Coordinate staffing and scheduling in line with operational needs. Uphold service quality, Health & Safety and cruise line standards through consistent supervision and training.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be working closely with various cruise lines and their clients in their daily operations in Singapore.

If you have got the right to work in Singapore and speak English, keep on reading!

ABOUT OUR OFFER

• Competitive salary package.
• Flexible work environment.
• Ability to work abroad for 30 days without having to take annual leave.
• Gain management skills with on-the-job training.
• Possibility to travel and work both domestically and internationally.
• Career progression opportunities in more than 50 countries worldwide.
• Develop yourself as part of a friendly, richly diverse and virtual international team.
• Exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT YOU

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.

ABOUT THE JOB

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and airport services. This includes being physically present at different locations on operational days to deliver excellent customer and cruise line service, including early starts and weekend work
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Manage Disney Cruise Line Lost and Found operations
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

From a workplace to a place to belong.

At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.