Cruise Operations Specialist — Shore Excursions & Logistics

Tui Blue; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work environment

Travel abroad for up to 30 days

On-the-job training

Domestic and international travel

Career progression in 50+ countries

Diverse, virtual international team

Free learning platforms & language LES

Job summary

Intercruises Shoreside & Port Services in Singapore is seeking an Operations Specialist to coordinate shore excursions, transfers, land programs and turnaround services, ensuring seamless delivery and high service standards on-site.

You will liaise with cruise lines, suppliers and internal teams, manage bookings and on-site problem solving, and contribute to cost control, documentation and scheduling while upholding Health & Safety and brand guidelines.

Qualifications

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements.
• Proficient with Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and airport services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Manage Disney Cruise Line Lost and Found operations
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

Skills

Operations planning

Attention to detail

Stakeholder comms

Customer focus

MS Office

English fluency

Additional languages

Cruise ops experience

Tools

Excel

Outlook

Word

Job description

Intercruises Shoreside & Port Services in Singapore is seeking an Operations Specialist to coordinate shore excursions, transfers, land programs and turnaround services, ensuring seamless delivery and high service standards on-site.

You will liaise with cruise lines, suppliers and internal teams, manage bookings and on-site problem solving, and contribute to cost control, documentation and scheduling while upholding Health & Safety and brand guidelines.