Cruise Operations Specialist — Global Logistics & Travel

TUI Group; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Flexible work environment

Travel opportunities (30 days abroad)

On-the-job management training

Global travel opportunities

Career progression in 50+ countries

Diverse international team

Access to learning platforms

Job summary

Intercruises Shoreside & Port Services in Singapore is seeking an Operations Specialist to ensure seamless cruise operations across shore excursions, transfers, land programs and turnaround services. You will be on-site to deliver excellent customer and cruise line service, coordinating with suppliers and internal teams to meet operational requirements.

You will oversee bookings, documentation and real-time issue resolution, while supporting cost control, invoicing validation and system updates.

Qualifications

• Experience in operations, logistics, cruise, port or tourism environments desirable.
• Strong planning and organizational capability in a dynamic operational environment.
• Clear and effective communication with internal and external stakeholders.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and airport services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.

Skills

Planning

Organization

Attention to detail

Communication

Customer focus

Prioritization

MS Office

English

Other languages

Tools

Microsoft Office Suite

Job description

Intercruises Shoreside & Port Services in Singapore is seeking an Operations Specialist to ensure seamless cruise operations across shore excursions, transfers, land programs and turnaround services. You will be on-site to deliver excellent customer and cruise line service, coordinating with suppliers and internal teams to meet operational requirements.

You will oversee bookings, documentation and real-time issue resolution, while supporting cost control, invoicing validation and system updates.