Operations & Spare Parts Coordinator

Arcelik-Hitachi Home Appliances Sales (Singapore) Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Arcelik-Hitachi Home Appliances Sales (Singapore) Pte Ltd is seeking a Warehouse & Spare Parts Coordinator to manage inventory, process parts movements, and support customer service at the service counter.

You will handle stock replenishment, order processing (including online and dealer orders), and ensure accurate pricing and documentation while coordinating deliveries with customers and technicians.

Qualifications

• 2–3 years of experience in spare parts, warehouse, inventory, or customer service operations.
• Higher NITEC, Diploma, or equivalent qualification.
• Proficient in ERP and Inventory Management Systems, with strong knowledge of inventory control principles and warehouse operations.
• Warehouse safety training or relevant operational certifications are advantageous.
• Strong customer-focused mindset with excellent teamwork and collaboration skills.

Responsibilities

• Inventory Management: Maintain accurate records, monitor stock movements, and support replenishment.
• Spare Parts Issuance & Sales: Process issues/returns, price accuracy, and counter/e-commerce sales.
• Customer Service & Enquiries: Attend to service counter inquiries and coordinate order status.
• Logistics & Warehouse Operations: Receive, inspect, pack/dispatch, maintain cleanliness and safety.
• System & Reporting Control: Maintain transaction records and generate inventory/operational reports.

Skills

Inventory management

ERP systems

Inventory control principles

Customer service

Teamwork

Education

Higher NITEC / Diploma

Tools

ERP software

Inventory management systems

Job description

Key Responsibilities

1. Inventory Management

• Maintain accurate inventory records and stock movements.
• Monitor reorder levels and support replenishment activities.
• Prepare storage locations for new product models spare parts within the limited space available.
• Support cycle counts and bi-annual stock-taking activities.
• Monitor and reconcile technicians outstanding inventory.

2. Spare Parts Issuance & Sales

• Ensure spare parts issue and return to and from service technicians are done accurately and promptly.
• Update parts exchanges by technicians and customers are done correctly
• Process spare parts sales to dealers and walk-in customers.
• Ensure correct pricing, documentation, and transaction accuracy.
• Perform counter sales activities.
• Perform E-commerce sales activities timely

3. Customer Service & Enquiries

• Attend to customer enquiries at the service counter.
• Respond to local customer spare parts enquiries.
• Provide professional and timely support to customers.
• Process sales orders accurately and timely.
• Coordinate order status and delivery updates with customers.

4. Logistics & Warehouse Operations

• Receive, inspect, and clear incoming shipments via air, sea, and courier.
• Pack and dispatch spare parts for online, dealer, and overseas orders.
• Maintain warehouse cleanliness, organization, and safety standards.
• Ensure proper storage and handling of inventory.
• Repacking and labelling of incoming spare parts
• Sending back bulky items to 3PL to clear space in warehouse

5. System & Reporting Control

• Maintain Parts Control System and inventory transaction records.
• Perform daily cashier closing and collection reconciliation.
• Generate inventory and operational reports as required.
• Ensure compliance with company procedures and audit requirements.
• Support continuous improvement initiatives and process standardization.

Requirements

• Higher NITEC, Diploma, or equivalent qualification.
• 2–3 years of experience in spare parts, warehouse, inventory, or customer service operations.
• Warehouse safety training or relevant operational certifications are advantageous.
• Proficient in ERP and Inventory Management Systems, with strong knowledge of inventory control principles and warehouse operations.
• Strong customer-focused mindset with excellent teamwork and collaboration skills.