Operations & Records Lead — Employee Experience

sggovterp; Singapore; On-site; SGD 65,000 - 110,000; Full time

Job summary

IMDA invites applications for an experienced Admin & Records Management professional to join the Workplace & Facilities Management team. You will shape and implement corporate admin policies, oversee procurement processes, and manage daily registry functions to support agency operations.

Responsibilities include strengthening records governance, designing classification schemes, and championing adoption across the organisation through stakeholder engagement and advisory support.

Qualifications

• Minimum 5 years of relevant experience in knowledge/records management or related field.
• Experience applying service design thinking to improve service experiences.
• Interest in employee experience and delivering admin/info services.
• Strong project and stakeholder management skills.
• Excellent writing and presentation abilities.

Responsibilities

• Develop and oversee operating and administrative policies, procedures, and communications for day-to-day office operations.
• Support the procurement of corporate goods and services, including end-to-end procurement processes.
• Oversee day-to-day corporate and registry functions to support agency operations.
• Manage records governance frameworks, systems, and processes in compliance with legislation and guidelines.
• Propose innovative solutions such as digitalisation of physical files and RM chatbot to improve records management.

Skills

Service design thinking

Journey mapping

User research

Process redesign

Stakeholder management

Writing and presentations

Employee experience

Education

Tertiary qualification in knowledge/records management or related field

Job description

IMDA invites applications for an experienced Admin & Records Management professional to join the Workplace & Facilities Management team. You will shape and implement corporate admin policies, oversee procurement processes, and manage daily registry functions to support agency operations.

Responsibilities include strengthening records governance, designing classification schemes, and championing adoption across the organisation through stakeholder engagement and advisory support.