Operations QA Lead

Barry Callebaut Chocolate Asia Pacific Pte Ltd; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Barry Callebaut Chocolate Asia Pacific Pte Ltd is seeking an Operations Quality Assurance Lead on a 6-month maternity cover contract. The role involves implementing quality management systems, performing floor checks, and supporting RCA/CAPAs to ensure product integrity and regulatory compliance.

The successful candidate will lead on-the-floor QA activities, train teams on GMP, HACCP and GFSI standards, and collaborate across departments to sustain quality culture and continuous improvement.

Qualifications

• Bachelor’s degree in chemistry, biology, microbiology or food science or engineering with 5+ years in food quality assurance
• Minimum 5 years’ experience in food safety including HACCP training
• Formal training in GFSI standards, preferably FSSC22000 or BRC
• ASQ certification is a plus
• Strong written and verbal communication, analytical ability, leadership strengths and teamwork
• Proficient with Word, Excel and PowerPoint
• Solid knowledge of HACCP, GMP, PEM and facility/equipment design
• Strong interpersonal skills and multi-tasking to drive multiple projects to completion

Responsibilities

• Support the implementation and maintenance of quality management systems for production, packing and warehouse operations
• Conduct daily floor checks to feed information to the quality group
• Oversee daily shop floor quality control activities ensuring GMP, GWP and regulations
• Perform shift/area daily checks of production operations, CCPs, OPRPs, sanitation and pest control
• Train manufacturing, packing and warehouse teams on quality procedures and HACCP
• Provide real-time support to address quality issues and guide corrective actions
• Analyze quality data and prepare shift reports to identify trends and improvement opportunities
• Investigate complaints and assist with RCA and CAPAs
• Support audits and corrective actions for identified gaps
• Act as a quality culture advocate to promote continuous improvement

Skills

Quality Assurance

GMP

HACCP

GWP

Leadership

Communication

Analytical

Teamwork

MS Office

Education

Bachelor’s degree in Chemistry/Biology/Microbiology/Food Science

Engineering degree with 5+ years QA experience

Tools

Word

Excel

PowerPoint

Job description

The Operations Quality Assurance Lead is responsible for ensuring that all production shifts run in compliance to BC quality standards. This role involves developing and implementing shop floor quality management procedures, conducting routine checks, supporting RCA for daily issues and near misses, participating in statistical process control and daily sanitation checks. The Lead will collaborate with other departments to uphold product integrity and compliance with industry regulations.

This is a 6 months contract for Maternity cover.

About The Role:

• Support the implementation and maintenance of quality management systems and food safety systems for production, packing and warehouse operations
• High proportion of time spent on the floor with checks, to bring information back to the quality group through following a standardized daily routine. (BCOS DDS process per example)
• Oversee daily shop floor quality control activities including ensuring adherence to GMP, GWP and regulations.
• Conduct shift /area daily checks of production operations, finished products, CCPs, OPRPs, sanitation procedures, pest control and trends of product quality.
• Conduct on-going on-the-job training (OJT) of manufacturing, packing and warehouse teams on quality procedures, GMP, GWP, HACCP and foster a culture of quality and continuous improvement.
• Provide real time support to production, packing and warehouse teams to address quality issues. Guide teams on non-conformance and corrective action processes, ensuring timely resolutions for non-conforming and block products.
• Analyze quality data and prepare reports on a shift basis to identify trends and areas for improvement.
• Investigating complaints or issues related to respective departments. Helping to provide information to flesh out RCA and CAPAs
• Support the implementation and sustainability of corrective action associated with all gaps identified in the internal and external audits.
• Provide support for any food safety incident.
• Act as the operational bridge to assist with effective and efficient new and transferred product execution.
• Quality Culture advocate and conscience

About You:

• Bachelor’s degree in chemistry, Biology, Microbiology or Food Science or equivalent (or engineering degree with 5 plus years in food quality assurance)
• A minimum of 5 years’ experience in food safety to include formal training in HACCP.
• Formal training in Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC22000 or British Retail Consortium (BRC).
• ASQ certification a plus
• Strong written & verbal communication skills, analytical ability, leadership strengths and ability to work effectively with a team are required (computer software skills to include Word, Excel and PowerPoint required).
• Solid knowledge of HACCP, GMP, Pathogen Environmental Monitoring and Facility/Equipment Design.
• Strong interpersonal skills.
• Ability to multi-task, drive multiple projects to completion.