Operations & Projects Lead

WENET SGP PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 130,000; Full time

Job summary

The Operations Assistant Manager at Wenet SGP Pte Ltd will oversee daily operations and project delivery, focusing on process improvements, resource management, and cross-functional coordination to support business growth.

Working with management and teams across HR, Finance, IT, and other units, you will monitor KPIs, streamline SOPs, and manage budgets and procurement while ensuring high-quality service for clients.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5–8 years of operations/business management or consulting experience.
• Experience in project management, process improvement, SOP development, KPI monitoring, and cross-functional coordination.

Responsibilities

• Develop and implement operational plans and initiatives aligned with the Company's business objectives.
• Review and streamline workflows, policies, procedures, and SOPs to enhance operational efficiency.
• Monitor operational KPIs, project progress, service standards, and departmental performance, and implement improvements where required.
• Oversee consulting projects and internal operational initiatives to ensure timely and high-quality delivery.
• Coordinate cross-functional teams, including consultants, HR, Finance, IT, General Affairs, and other business units, to achieve operational goals.
• Liaise with clients and internal stakeholders to manage requirements, resolve operational issues, and maintain service quality.
• Identify operational bottlenecks, risks, and inefficiencies and implement practical process improvements.
• Ensure compliance with applicable regulations, Company policies, internal procedures, and documentation standards.
• Lead and support operations team members through work allocation, performance monitoring, coaching, and development.
• Manage budgets, operational expenses, resource allocation, procurement, vendor sourcing, quotation comparison, and vendor performance.
• Support the effective use of ERP, CRM, workflow management, and other technology solutions to improve productivity and operational efficiency.
• Collaborate with management on business expansion, proposal development, client engagement, and other strategic initiatives.
• Prepare management reports, proposals, presentations, and operational documentation as required.
• Perform other operational, project management, and ad-hoc duties as assigned.

Skills

Leadership

Cross-functional coordination

Analytical thinking

Organizational skills

Problem-solving

Stakeholder management

Mandarin fluency

Education

Bachelor's degree in Business Administration

Tools

ERP

CRM

Microsoft Office

Workflow management

Job description

The Operations Assistant Manager at Wenet SGP Pte Ltd will oversee daily operations and project delivery, focusing on process improvements, resource management, and cross-functional coordination to support business growth.

Working with management and teams across HR, Finance, IT, and other units, you will monitor KPIs, streamline SOPs, and manage budgets and procurement while ensuring high-quality service for clients.