Operations & PA Coordinator (F&B)

TIAN TIAN HOLDINGS (CRM) PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

Tian Tian Hainanese Chicken Rice is a well-known Singaporean brand, seeking a hands-on individual for business operations, administration, project coordination and PA duties. You will work closely with the General Manager and outlet teams to monitor daily operations, resolve issues and drive improvements.

The role requires strong organisational skills, ownership mindset and the ability to learn quickly in a fast-paced SME environment.

Qualifications

• Diploma or degree in Business, Hospitality, Operations, Engineering or related field.
• Relevant working experience preferred, but attitude and potential are welcome to apply.
• Good logical and analytical thinking with ability to understand problems before taking action.
• Reliable, organised and detail-oriented.
• Proactive and resourceful with good follow-up skills.
• Able to take ownership of tasks and see them through to completion.
• Good communication and interpersonal skills.
• Able to work independently while also being a good team player.
• Positive attitude and willing to learn in a fast-paced SME environment.
• F&B experience is an advantage but not essential.

Responsibilities

• Support the General Manager in monitoring daily operations across the Company's outlets and online delivery.
• Follow up on operational issues and matters raised by outlets, staff, suppliers and vendors.
• Investigate problems, understand what happened and work with the relevant parties to find practical solutions.
• Identify issues, delays or areas requiring management attention and provide clear updates.
• Follow through on outstanding matters until they are properly resolved.
• Manage the General Manager's calendar, meetings, appointments and outlet visits.
• Coordinate meetings and communication with internal and external parties.
• Take simple meeting notes and follow up on action items and projects.
• Assist with documents, reports, presentations and other administrative matters.
• Handle selected confidential and PA-related duties when required.
• Monitor and respond to customer enquiries and feedback through email, phone and online platforms.
• Coordinate with outlet teams to investigate and resolve customer-related matters.
• Assist with general administration, documentation and correspondence.
• Work closely with outlet teams, Central Kitchen, suppliers, vendors and other external parties.
• Prepare operational and business reports for management review.
• Collect and organise information to support analysis and business decisions.
• Conduct relevant market, F&B and regulatory research when required.
• Identify opportunities to improve business operations and efficiency.
• Assist with new projects, business initiatives and operational improvements.
• Support the development and implementation of Standard Operations Procedures, processes and systems.
• Track project progress, outstanding tasks and deadlines.
• Assist in identifying practical ways to improve efficiency, service quality and operations.
• Perform other business, operational, administrative and PA-related duties assigned by the General Manager or Management.
• Assist at other Tian Tian outlets when required.

Skills

Logical thinking

Organised

Communication skills

Team player

Proactive

Ownership mindset

Education

Diploma or Degree in Business/Hospitality/Ops/Engineering

Job description

Tian Tian Hainanese Chicken Rice is a well-known Singaporean brand, seeking a hands-on individual for business operations, administration, project coordination and PA duties. You will work closely with the General Manager and outlet teams to monitor daily operations, resolve issues and drive improvements.

The role requires strong organisational skills, ownership mindset and the ability to learn quickly in a fast-paced SME environment.