Senior Executive, F&B Operations, Projects, Business & PA Duties (Up to $3500)

TIAN TIAN HOLDINGS (CRM) PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

Tian Tian Hainanese Chicken Rice is seeking a proactive Personal Assistant/Operations Assistant to support the General Manager and multiple outlets. You will coordinate calendars, vendors and visits, drive SOPs and business improvements, monitor daily operations, handle customer inquiries, and assist with reports and research.

The role requires a Diploma or Degree in Business, Hospitality, Engineering or a related field, plus strong organizational, communication and problem-solving skills.

Qualifications

• Diploma or Degree in Business, Hospitality, Engineering or a relevant qualification.
• Strong organizational and analytical thinking.
• Excellent communication and interpersonal skills.
• Proactive, responsible and detail‑oriented.
• Able to work independently and as part of a team.

Responsibilities

• PA Support to General Manager & Management: manage calendar, meetings, appointments, vendors and outlet visits.
• Projects, SOPs & Business Improvement: support new projects and process improvements.
• Business Operations & Problem-Solving: monitor daily operations across outlets and online delivery.
• Administration, Customer & Stakeholder Support: handle inquiries and coordinate with outlets and external parties.
• Reporting, Research & Business Support: prepare reports and conduct market research.

Education

Diploma or Degree in Business, Hospitality, Engineering

Job description

Employment Type: Permanent, Full-Time

Industry: Food & Beverage

Work Location: 180 Paya Lebar Road, Singapore 409032

(You may occasionally be required to assist at other Tian Tian outlets depending on business and operational needs).

Working Arrangement: 5-days(Willing to provide after work hours support)

Salary: S$2,800 - S$3,500 per month ( Salary will be commensurate with relevant experience, qualifications and suitability for the role).

About the Company

Established in 1986 at Maxwell Food Centre, Tian Tian Hainanese Chicken Rice is one of Singapore's most recognised local food brands. From our humble hawker beginnings, we have grown into a multi-outlet F&B business while staying true to the quality and heritage that made us a household name. Today, we serve locals and international visitors across Singapore, including our latest flagship restaurant at Jewel Changi Airport.

Role Overview

Report to the General Manager (GM), you will work closely with the outlets and external parties to follow up on matters, solve problems, ensure tasks and projects are completed supporting across operational, business development, administrative, coordination, selected Personal Assistant (PA-related), and ad- hoc duties assigned by the Management.

Responsibilities

• PA Support to General Manager & Management
  • Manage the GM's calendar, meetings, appointments, vendors and outlet visits.
  • Coordinate meetings and communication with internal and external parties.
  • Take meeting notes, follow up on action items
  • Assist with documents, reports, presentations and other admin matters
  • Handle confidential and PA-related matters
• Projects, SOPs &Business Improvement
  • Assist with new projects, business initiatives and operational improvements.
  • Support the development and implementation of Standard Operations Procedures, processes and systems.
  • Track project progress, outstanding tasks and deadlines.
  • Identify practical ways to improve efficiency, service quality and operations.
• Business Operations& Problem-Solving
  • Support GM to monitor daily operations across all outlets and online food delivery.
  • Follow up on operational issues and matters raised by outlets, staff, suppliers and vendors.
  • Investigate problems, understand what happened and work with the relevant parties to resolve.
  • Identify issues, delays or any areas require management attention, provide clear and detailed updates.
  • Follow through on outstanding matters until they are properly resolved.
• Administration, Customer & Stakeholder Support
  • Monitor and respond to customer enquiries and feedback through email, phone, social media and online platforms.
  • Coordinate with outlet teams to investigate and resolve customer‑related matters.
  • Assist with general administration, documentation and correspondence.
  • Work closely with outlet teams, Central Kitchen and other external parties.
• Reporting, Research& Business Support
  • Prepare operational and business reports for management review.
  • Collect and organise information to support analysis and business decisions.
  • Conduct relevant market, F&B and regulatory research when required.
  • Identify opportunities to improve business operations and efficiency.

Requirements

• Diploma or Degree in Business, Hospitality, Engineering or a relevant qualification
• Good logical and analytical thinking with the ability to understand problems before act
• Responsible, organised, detail-oriented, proactive, resourceful
• Good communication and interpersonal skills
• Able to take ownership of tasks, see them through to completion, can think, good follow-up skills
• Tries to understand why something went wrong before finding a solution and solve problems
• Able to work independently while also being a good team player
• Very hands‑on role person who is organised, responsible, practical and think logically
• Does not simply wait to be told what to do, you must be very proactive
• Is comfortable asking questions and finding information when needed
• Follows up instead of assuming someone else will handle the matter
• Can communicate well with both management and frontline staff
• Takes responsibility for assigned work and sees it through
• Positive attitude and willing to learn in a fast‑paced family business environment

What We Are Looking For Someone Who Is:

• Reliable, responsible and willing to take ownership
• Does not simply wait to be told what to do
• Tries to understand why something went wrong before finding a solution
• Is comfortable asking questions and finding information when needed
• Follows up instead of assuming someone else will handle the matter
• Can communicate well with both management and frontline staff
• Takes responsibility for assigned work and sees it through

If you enjoy learning, solving problems, coordinating with people and being involved in different areas of a growing business , we would like to hear from you.

Other Information

Work Location: 180 Paya Lebar Road, Singapore 409032 (Paya L