Senior Executive (F&B Operations, Business, Project Management, Administration)

Tian Tian Hainanese Chicken Rice; Singapore; Sur place; SGD 31 000 - 39 000; Plein temps

Résumé du poste

Tian Tian Hainanese Chicken Rice, a well-known Singaporean brand, is expanding its corporate operations. This hands-on role supports the General Manager with administration, project coordination and selected PA duties in a dynamic F&B SME.

You will engage across outlets, central kitchen, suppliers and internal teams to keep daily operations running smoothly. The ideal candidate is organized, proactive and capable of following up on tasks, identifying root causes and implementing practical

Qualifications

• Diploma or Degree in Business, Hospitality, Operations, Engineering or relevant discipline.
• Candidates with relevant working experience are welcome to apply.
• Good communication and interpersonal skills.
• Able to work in a fast-paced SME environment where processes are still being developed and improved.
• Good logical and analytical thinking; ability to understand situations before acting.

Responsabilités

• Support the General Manager and PA duties, including calendar management, minutes, documents and reports.
• Assist with day-to-day business operations, administration and project follow-up.
• Identify problems, coordinate with stakeholders and drive timely solutions.
• Monitor customer and administrative inquiries, coordinate with outlets and teams.
• Assist in preparing operational and business reports for management review.
• Coordinate meetings and information flow between internal teams and external parties.

Connaissances

Communication skills

Interpersonal skills

Organisational skills

Problem solving

Analytical thinking

Team player

Proactive mindset

Independent worker

Formation

Diploma or Degree in Business, Hospitality, Operations, Engineering

Description du poste

Industry: Food & Beverage

Location: MacPherson / Tai Seng

Employment Type: Permanent, Full-Time

Salary: S$2,800 - S$3,500 per month (Salary will be commensurate with relevant experience, qualifications and suitability for the role.)

Working Arrangement: 5-day work week

About the Company

Tian Tian Hainanese Chicken Rice is a well-known Singaporean food brand founded in 1986 at Maxwell Food Centre. From its humble beginnings as a hawker stall, the brand has grown into a multi-outlet F&B business with outlets across Singapore, including Jewel Changi Airport. As the company continues to grow, we are strengthening our corporate operations, systems and processes to support the business and its future expansion.

Role Overview

You will work closely with the General Manager providing support across business operations, administration, project coordination and selected Personal Assistant (PA) duties.

This is a broad-based, hands-on role that gives you the opportunity to gain practical exposure to different areas of a growing F&B business. You will be involved in day-to-day business operations, administration, project follow-up, problem-solving and coordination with different teams and external parties.

The role suits someone who is organised, responsible, practical and able to think logically. You should be comfortable following up on matters, identifying problems, understanding what went wrong, and working with the relevant people to resolve them.

Key Responsibilities

1. Support to General Manager & Personal Assistant

• Manage the calendar, meetings, appointments, interviews, outlet visits
• Arrange meetings and coordinate schedules with internal and external parties and vendors
• Take simple minutes, meeting notes, follow up on agreed action items
• Prepare documents, presentations, reports and other materials
• Handle selected confidential and administrative matters

2. Business Operations Support

• Monitoring the day-to-day operations of the Company's outlets and office
• Follow up on operational matters raised by outlets, staffs, suppliers, vendors, customers, etc
• Identify problems, rectify the facts, understand what happened and work with the respective people to find solutions
• Highlight unusual mistakes, issues, delays or areas that require management's attention
• Assigned tasks & projects are properly followed up and completed within the agreed timeline

3. Problem-Solving

• Investigate operational cases and understand the root cause of problems.
• Gather information from the relevant staffs or departments before making recommendations or escalating matters
• Coordinate with different stakeholders to resolve issues effectively
• Keep track of outstanding matters and ensure proper follow-up until they are resolved
• Provide clear updates to the General Manager on important matters, including the situation, actions taken and next steps

4. Customer & Administrative Support

• Monitor and respond to customer enquiries and feedback received through WhatsApp, email, phone calls, food delivery and social media platforms
• Coordinate with outlet teams to investigate and resolve customer-related matters
• Monitor administrative emails and ensure important matters are properly followed up
• Assist with general administrative work, documentation and correspondence

5. Reporting, Research & Business Support

• Assist in preparing operational and business reports for management review.
• Collect and organise information to support business analysis and decision-making.
• Conduct research on relevant F&B, market, industry and regulatory matters when required.
• Assist the General Manager in evaluating information and preparing recommendations for operational improvements.

6. Coordination & Stakeholder Management

• Work closely with outlet teams, Central Kitchen, office staffs, suppliers, vendors and other external parties.
• Maintain good working relationships with different stakeholders.
• Coordinate meetings, follow-ups and information between different parties to ensure matters move forward smoothly.
• Represent the Company professionally when communicating with external parties.

7. Projects & Business Improvement

• Assist with new projects, business initiatives and operational improvements
• Support the development and implementation of SOPs, processes and systems
• Track project timelines, outstanding tasks and deliverables
• Identify opportunities to improve efficiency, service quality and business operations

8. Other Duties

• Perform other administrative, operational, coordination and PA-related duties as assigned by the General Manager or Management.
• Be prepared to assist at other Tian Tian outlets when required.

Requirements

• Diploma or Degree in Business, Hospitality, Operations, Engineering or any relevant discipline
• Candidates with relevant working experience are welcome to apply
• Good communication and interpersonal skills, with the ability to work with people from different backgrounds and levels
• Comfortable working in a fast-paced SME environment where processes are still being developed and improved
• Good logical and analytical thinking, with the ability to understand a situation before deciding what to do
• Responsible and organised, with good attention to detail
• Able to follow up on tasks and see them through to completion
• Proactive and resourceful, with the ability to find practical solutions when faced with problems
• Able to work independently while also being a good team player
• Positive attitude, willing to learn and not afraid to take on new responsibilities
• F&B experience is an advantage but is not essential

More importantly, you should be:

• Someone who is reliable and willing to take ownership.
• Does not simply wait to be told what to do.
• When something goes wrong, tries to understand why it happened.
• Can distinguish between an urgent matter and a matter that can wait.
• Is comfortable asking questions when something is unclear.
• Follows up instead of assuming that someone else will handle it.
• Can communicate clearly with both management and frontline staff.
• Takes responsibility for assigned work and sees it through.

If you enjoy learning, solving problems and being involved in different aspects of a growing business, this role may be a good fit for you.

Other Information

• Work Location: 180 Paya Lebar Road, Singapore 409032
• Nearest MRT: MacPherson / Tai Seng
• You may occasionally be required to assist at other Tian Tian outlets depending on business, manpower needs, other operational needs.