Operations Manager (Shopping Mall / Mixed Use Development)

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. oversees and leads operations of a flagship shopping mall and mixed-use development, ensuring asset performance and exceptional tenant and customer experiences.

The role requires minimum 5 years in mall/retail operations, strong knowledge of building services and M&E systems, and experience managing tenant fit-outs and regulatory compliance. Collaboration with contractors and stakeholders is essential for asset enhancement and transformation.

Qualifications

• Minimum 5 years of experience in shopping mall, retail, commercial, or mixed-use property operations.
• Strong knowledge of building operations and mechanical and electrical systems.
• Experience managing tenant fit-outs, contractor coordination, and regulatory compliance.
• Proven ability to manage service providers and cross-functional stakeholders.
• Degree in Building Services, Engineering, Estate Management, Facilities Management, or related discipline.
• Strong communication and problem-solving skills.

Responsibilities

• Lead daily operations of a major shopping mall and mixed-use development to ensure efficient and safe asset performance.
• Oversee building services, maintenance programs, mechanical and electrical systems, and manage operational service providers to maintain high standards.
• Ensure compliance with all statutory, regulatory, and safety requirements to uphold asset integrity and legal standards.
• Manage tenant operational matters including handovers, fit-out coordination, reinstatements, and daily tenant engagement to support smooth operations.
• Build and maintain strong relationships with tenants to foster a positive and collaborative environment.
• Drive operational excellence by coordinating asset enhancement projects and improving customer experience.
• Collaborate with contractors and internal stakeholders to align operational goals and deliver seamless service.

Skills

Mall operations

Tenant coordination

Contractor management

Regulatory compliance

Communication

Problem solving

Education

Degree in Building Services, Engineering, Estate Management, Facilities Management, or related discipline

Job description

Company Overview / Employee Value Proposition

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist delivering quality talent in Real Estate, Property, Development, and Construction markets with a holistic approach.

Job Summary

Oversee and lead operations of a flagship shopping mall and mixed-use development, ensuring efficient asset performance, regulatory compliance, and exceptional tenant and customer experiences.

Responsibilities

• Lead daily operations of a major shopping mall and mixed-use development to ensure efficient and safe asset performance
• Oversee building services, maintenance programs, mechanical and electrical systems, and manage operational service providers to maintain high standards
• Ensure compliance with all statutory, regulatory, and safety requirements to uphold asset integrity and legal standards
• Manage tenant operational matters including handovers, fit-out coordination, reinstatements, and daily tenant engagement to support smooth operations
• Build and maintain strong relationships with tenants to foster a positive and collaborative environment
• Drive operational excellence by coordinating asset enhancement projects and improving customer experience
• Collaborate with contractors and internal stakeholders to align operational goals and deliver seamless service

Required competencies and certifications

• Minimum 5 years of experience in shopping mall, retail, commercial, or mixed-use property operations
• Strong knowledge of building operations and mechanical and electrical systems
• Experience managing tenant fit-outs, contractor coordination, and regulatory compliance
• Proven ability to manage service providers and cross-functional stakeholders
• Degree in Building Services, Engineering, Estate Management, Facilities Management, or related discipline
• Strong communication and problem-solving skills

Preferred competencies and qualifications

• Experience within a large-scale retail environment

Other Information

• Manage a prominent retail and mixed-use asset with strong market visibility
• Join a reputable real estate platform with a stable and long-term growth strategy
• Gain exposure to asset enhancement projects and operational transformation initiatives

Data collected will be used for recruitment purposes only and handled according to the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.