AGM - Retail Mall

RevUp Consulting; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RevUp Consulting seeks an Assistant General Manager to drive commercial performance, operational standards and shopper experience for a Singapore mall. You will work with the General Manager across mall operations, leasing, marketing and asset enhancement to elevate occupancy, footfall and tenant sales.

Ideal candidates have mall/property management leadership experience, strong budgeting and stakeholder skills, and a solid grasp of leasing and asset performance within Singapore’s retail

Qualifications

• Experience in shopping mall management or retail property management with leadership responsibilities.
• Experience managing mall operations, budgets, tenant relationships and service providers.
• Commercial understanding of leasing, retail marketing and asset performance.
• Ability to interpret performance data and translate findings into improvements.
• Strong communication, negotiation, stakeholder management and problem-solving skills.
• Degree or diploma in Real Estate, Business, Facilities Management or related discipline, or equivalent experience.
• Familiarity with Singapore’s retail landscape and mall operational requirements.

Responsibilities

• Support development and execution of annual business plans, operating budgets and forecasts.
• Monitor revenue, expenditure, occupancy and performance indicators; identify improvement opportunities.
• Oversee daily mall operations with facilities and property management teams, ensuring safety and welcome environment.
• Collaborate with leasing on tenant mix, renewals and new opportunities to improve occupancy and rental performance.
• Build relationships with tenants, resolve escalations and support tenant retention.
• Partner with marketing on campaigns, events and partnerships to boost footfall and tenant sales.
• Support refurbishment, asset enhancement and sustainability projects with minimal disruption.
• Monitor service providers, contracts and compliance; support incident response and business continuity.
• Guide cross-functional teams and deputise for the General Manager when required.

Skills

Mall management

Budgeting

Tenant relations

Leasing knowledge

Data interpretation

Stakeholder mgmt

Negotiation

Problem solving

Communication

Education

Real Estate degree

Job description

Our Client

Our client is an established real estate owner and manager with a regional portfolio of retail destinations. They are seeking an Assistant General Manager to help drive the commercial performance, operational standards and shopper experience of a Singapore shopping mall.

This opportunity offers broad exposure across mall operations, leasing, marketing and asset enhancement, with a direct contribution to the mall’s business performance.

Our Role

Working closely with the General Manager, you will:

• Support the development and execution of annual business plans, operating budgets and forecasts.

• Monitor revenue, expenditure, occupancy and other performance indicators, identifying opportunities to improve results.

• Oversee daily mall operations alongside facilities and property management teams, maintaining a safe, well-maintained and welcoming environment.

• Collaborate with leasing teams on tenant mix, lease renewals and new leasing opportunities to strengthen occupancy and rental performance.

• Build relationships with tenants, resolve escalated concerns and support tenant retention.

• Partner with marketing teams on campaigns, events and partnerships to increase footfall, shopper engagement and tenant sales.

• Support refurbishment, asset enhancement and sustainability projects while minimising operational disruption.

• Monitor service providers, contracts and operational compliance, supporting incident response and business continuity arrangements.

• Guide cross-functional teams, manage stakeholder relationships and deputise for the General Manager when required.

Ideal Talent

• Relevant experience in shopping mall management, retail property management or commercial real estate, including leadership responsibilities.

• Experience managing mall operations, budgets, tenant relationships and service providers.

• Commercial understanding of leasing, retail marketing and asset performance.

• Ability to interpret performance data and translate findings into practical improvements.

• Strong communication, negotiation, stakeholder management and problem-solving skills.

• Degree or diploma in Real Estate, Business, Facilities Management or a related discipline, or equivalent relevant experience.

• Familiarity with Singapore’s retail landscape and shopping mall operational requirements.