Operations Manager (Polyclinic)

NHG Population Health; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NHG Population Health in Singapore seeks an experienced Operations Manager to lead daily polyclinic operations, drive service quality, and coordinate with the corporate office on strategic initiatives. You will collaborate with a multi-disciplinary healthcare team, manage operations staff, and implement best practices to improve efficiency and patient care.

The role requires strong leadership, change management, and the ability to navigate a complex environment while delivering measurable

Qualifications

• Degree in any discipline.
• 6–8 years in operations management, quality management, and corporate management.
• Experience in setting up or relocating clinics.
• 2–4 years in a supervisory capacity.
• Strong leadership and change-management abilities.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Skills

Leadership

Change management

Analytical skills

Communication

Education

Bachelor's degree

Job description

As a polyclinic's Operations Manager, you will be a key member of our Polyclinic Management team. You will drive operational excellence and service quality.

You will also collaborate with multi-disciplinary healthcare team and corporate with departments in corporate office in the planning and implementation of business initiatives and delivery of quality services and care.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Requirements

• Degree in any discipline.
• At least 6 - 8 years of proven working experiences in operations management, quality management, and corporate management.
• Preferably with experience in setting up or relocation of clinics.
• 2 to 4 years in a supervisory capacity.
• Possess strong leadership, supervisory, organizational and change management capabilities.
• Ability to work effectively in a complex environment, collaborate and communicate across a diverse range of people and job functions.
• Excellent problem-solving and analytical skills.
• Proven track record of improving operational workflows leading to higher efficiency/productivity.
• Strong people management and team development abilities.