Polyclinic Operations Lead: Quality & Efficiency

NHG Population Health; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NHG Population Health in Singapore seeks an experienced Operations Manager to lead daily polyclinic operations, drive service quality, and coordinate with the corporate office on strategic initiatives. You will collaborate with a multi-disciplinary healthcare team, manage operations staff, and implement best practices to improve efficiency and patient care.

The role requires strong leadership, change management, and the ability to navigate a complex environment while delivering measurable

Qualifications

• Degree in any discipline.
• 6–8 years in operations management, quality management, and corporate management.
• Experience in setting up or relocating clinics.
• 2–4 years in a supervisory capacity.
• Strong leadership and change-management abilities.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Skills

Leadership

Change management

Analytical skills

Communication

Education

Bachelor's degree

Job description

NHG Population Health in Singapore seeks an experienced Operations Manager to lead daily polyclinic operations, drive service quality, and coordinate with the corporate office on strategic initiatives. You will collaborate with a multi-disciplinary healthcare team, manage operations staff, and implement best practices to improve efficiency and patient care.

The role requires strong leadership, change management, and the ability to navigate a complex environment while delivering measurable