Senior Polyclinic Operations & Quality Leader

NHG Health; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National Healthcare Group Polyclinics, a National Healthcare Group polyclinic, is seeking an Operations Manager to join the Polyclinic Management team. You will drive operational excellence and service quality, collaborating with multi-disciplinary healthcare teams and the corporate office on planning and implementation of business initiatives and delivery of quality services and care.

You will lead daily polyclinic operations, optimize resources, spearhead improvement initiatives, drive service

Qualifications

• Degree in any discipline.
• 6–8 years of proven working experiences in operations management, quality management, and corporate management.
• 2 to 4 years in a supervisory capacity.
• Strong people management and team development abilities.
• Able to work under 100% onsite work arrangement and on a 5.5day work week.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Team development

Education

Degree in any discipline

Job description

National Healthcare Group Polyclinics, a National Healthcare Group polyclinic, is seeking an Operations Manager to join the Polyclinic Management team. You will drive operational excellence and service quality, collaborating with multi-disciplinary healthcare teams and the corporate office on planning and implementation of business initiatives and delivery of quality services and care.

You will lead daily polyclinic operations, optimize resources, spearhead improvement initiatives, drive service