Operations Manager: Lead Teams, Elevate Service & Efficiency

Federal Express (Singapore) Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

FedEx Express in Singapore calls for a Manager Operations (SIN Gateway) to lead and drive performance across location teams. You will set direction, monitor targets, and implement cost-efficient improvements while maintaining high service levels.

Candidates should have a Bachelor’s degree and at least five years of relevant experience, with strong leadership, warehouse management knowledge and data-driven decision making. Singapore-based role with full-time duties.

Qualifications

• Bachelor’s degree or equivalent in any discipline.
• At least five (5) years of relevant work experience.
• Strong understanding of warehouse management and supply chain processes.

Responsibilities

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use and develop standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practices implementation
• Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programs and people development strategies

Skills

Leadership

Problem solving

Time management

Organizational skills

Decision making

Education

Bachelor’s degree or equivalent

Job description

FedEx Express in Singapore calls for a Manager Operations (SIN Gateway) to lead and drive performance across location teams. You will set direction, monitor targets, and implement cost-efficient improvements while maintaining high service levels.

Candidates should have a Bachelor’s degree and at least five years of relevant experience, with strong leadership, warehouse management knowledge and data-driven decision making. Singapore-based role with full-time duties.