Manager Operations - Singapore Ground Operations

FedEx Logistics; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

FedEx Singapore is seeking an Manager Operations - Ground Operations to lead and develop a team of Ground Operations staff, coordinating with internal and external partners to ensure timely, compliant operations.

The role focuses on people management, process improvement, and KPI monitoring to drive service quality and efficiency within the FedEx network.

Qualifications

• Bachelor’s degree required.
• Five years of logistics/express courier/transport industry experience.
• Valid Singapore Class 3/3A driving license or ability to obtain one.
• Data-driven mindset with strong analytical skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead and develop the Ground Operations team.
• Oversee daily operations: shipments picked up, sorted, dispatched on time.
• Ensure adherence to processes, procedures and regulatory requirements.
• Monitor KPIs: service quality, transit time, loss/damage, cost efficiency; take corrective action.
• Plan resources and rostering to meet department priorities.
• Oversee projects to deliver results on time and within budget.

Skills

Data-driven mindset

Analytical skills

Organizational skills

Time management

Communication skills

Stakeholder management

Decision-making

Education

Bachelor’s Degree

Job description

On Road; Handling; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management; Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Admin & Support; Weight & Balance (Ramp Operations); Pick Up & Delivery; Domestic Hub Operations; Linehaul Operations; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic); Property & Facilities; Quality Management; Contingency Planning; Vehicle & Equipment Maintenance; Return to Work

Manager Operations - Ground Operations

We are looking for an Operations Manager based in Singapore to lead a team of Ground Operations employees and collaborate with internal/external business partners.

Job Description Summary
To effectively manage assigned Operational resources, ensuring that department or operational goals are achieved, and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with enterprise goals and regulatory requirements.

Roles & Responsibilities

• People and Performance Management: Lead, recruit, develop, empower, motivate and manage team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. As a People Manager, you will be responsible for the employee life cycle of your division including hiring, developing, discipline management and termination.
• Processes and Procedures: Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time. Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department.
• Takes steps to ensure any changes are implemented: Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
• Reporting and Data Management: Arranges completion of accurate and timely reporting across area of responsibility. Provides reports, presentations and relevant information to senior management as required. Ensures the effective development and use of information or record management systems or reporting practices. Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
• Planning: Plans and schedules resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updates on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business. Evaluates short/medium term resource requirements.
• Project Management: Oversees team projects/initiatives in order to deliver planned results on time and within budget. Supports the team using project management tools and processes to plan, control and execute various project /programs.
• Continuous Improvement: Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying Quality Driven Management (QDM) principles. Establish a customer‑centric culture focused on delivery reliability and service quality
• Budget Management: Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procurement.

Requirements:

• Education: Bachelor’s Degree in any field
• Experience Five (5) years’ experience in logistics/express courier/transport industry, process engineering, industrial engineering or other relevant experiences.
• Valid Class 3/3A Singapore Driving License or ability to immediately convert/obtain a class 3/3A Singapore Driving License
• Data‑driven mindset with strong analytical and problem‑solving skills
• Strong organizational, time management, and decision‑making skills
• Excellent communication and stakeholder management abilities

Work Location:

FedEx South Pacific Hub

90 ALPS Avenue, Airport Logistics Park, Singapore 498746

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.