Manager Operations (SIN Gateway)

FedEx Express México; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

FedEx Express is hiring a Manager Operations (SIN Gateway) in Singapore. You will lead, motivate and empower a team to maximise customer satisfaction and productivity, while analysing location results to hit service quality and cost targets.

You will implement customer-focused initiatives and drive standard reporting and cost control. The role requires at least five years of relevant experience, a bachelor’s degree, and strong leadership with knowledge of warehouse management and supply chain

Qualifications

• Effective leadership and management experience with the ability to problem solve and make decisions in a fast-paced environment.
• Possess a strong understanding of warehouse management principles, supply chain processes, and relevant regulations, along with proficiency in financial management and performance metrics.
• Strong time management and organizational skills to prioritize tasks and meet operational deadlines.

Responsibilities

• Lead, motivate and empower employees through effective and open communication, strong leadership, regular performance feedback and team building to maximise customer satisfaction, employee satisfaction and productivity.
• Analyse day-to-day results in location operations and take action to meet location targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
• Use and develop standard tools and methods to ensure daily/weekly/monthly reporting, measurement and control of resources, activity service performance and cost.
• Ensure continuous improvement and share best practices implementation.
• Initiate and implement optimisation programs to achieve efficient activities and continuous improvement on incurred unit cost.
• Explore opportunities to improve service level in the most cost-efficient way.
• Ensure all resources are focused to achieve high quality service performance.
• Ensure staff are trained identifying training needs and implementing programs and people development strategies.

Skills

Leadership

Operations management

Problem solving

Time management

Decision making

Team motivation

Education

Bachelor's degree

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development:

When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package:

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.

We will reasonably accommodate team members and third parties with physical and mental disabilities.

Manager Operations (SIN Gateway)

Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.

Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.

Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.

Use and develop standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.

Ensure continuous improvement and share best practices implementation.

Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.

Explore opportunities to improve service level in the most cost-efficient way.

Ensure all resources are focused to achieve high quality service performance.

Ensure staff are trained identifying training needs and implementing programs and people development strategies.

Minimum Education

Bachelor’s degree or equivalent in any discipline

Minimum Experience

At least five (5) years of relevant work experience

Knowledge, Skills and Abilities

Effective leadership and management experience with the ability to problem solve and make decisions in a fast-paced environment Possess a strong understanding of warehouse management principles, supply chain processes, and relevant regulations, along with proficiency in financial management and performance metrics. Strong time management and organizational skills to prioritize tasks and meet operational deadlines.

Job Posting End Date: 2026-10-04