Operations Lead: Process Excellence & Team Growth

FedEx Logistics; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

FedEx Logistics in Singapore is seeking an experienced operations leader to drive excellence across input, movement, process/sort and output functions. You will lead teams, analyze results, and implement cost-efficient optimizations to improve service quality and customer satisfaction.

The role requires a Bachelor’s degree and at least five years of relevant experience in warehouse or logistics operations, with a focus on leadership, process improvement, and regulatory compliance.

Qualifications

• Effective leadership and management experience with the ability to problem solve and make decisions in a fast-paced environment.
• Strong understanding of warehouse management principles, supply chain processes, and relevant regulations, along with proficiency in financial management and performance metrics.
• Strong time management and organizational skills to prioritize tasks and meet operational deadlines.

Responsibilities

• Lead, motivate and empower employees through effective and open communication, excellent leadership, regular performance feedback and team building.
• Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
• Use and develop standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.
• Ensure continuous improvement and share best practices implementation.
• Initiate and implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.
• Explore opportunities to improve service level in the most cost-efficient way.
• Ensure all resources are focused to achieve high quality service performance.
• Ensure staff are trained identifying training needs and implementing programs and people development strategies.

Skills

Leadership experience

Warehouse management

Time management

Financial management

Performance metrics

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Job description

FedEx Logistics in Singapore is seeking an experienced operations leader to drive excellence across input, movement, process/sort and output functions. You will lead teams, analyze results, and implement cost-efficient optimizations to improve service quality and customer satisfaction.

The role requires a Bachelor’s degree and at least five years of relevant experience in warehouse or logistics operations, with a focus on leadership, process improvement, and regulatory compliance.