Operations Manager: Field Service & Customer Experience

K2L COOL ENGINEERING PTE. LTD.; Singapore; Sur place; SGD 60 000 - 120 000; Plein temps

Résumé du poste

K2L COOL ENGINEERING PTE. LTD. in Singapore is seeking an experienced Operations Manager to support and manage daily operations of air-conditioning servicing and installation.

You will oversee scheduling, coordinate technicians, manage customer enquiries, and drive service quality and efficiency.

Qualifications

• Minimum 5–7 years of working experience in operations, retail, or customer service management.
• Experience in team supervision and daily operations management.
• Strong organizational and coordination skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-oriented with strong problem-solving abilities.
• English communication required; Mandarin is an advantage.

Responsabilités

• Oversee daily service operations, including scheduling of maintenance, repair, and installation jobs.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Manage customer enquiries, service requests, and after-sales support.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor job progress, service quality, and operational performance.
• Support business development through client relationship management.
• Maintain documentation, service records, and reporting.
• Ensure compliance with company procedures and service standards.
• Assist in training and supervising service coordinators and support staff.

Connaissances

Operations management

Team supervision

Customer service

Scheduling

English communication

Mandarin advantage

Description du poste

Job Description

We are seeking an experienced Operations Manager to support and manage the daily operations of our air-conditioning servicing and installation business in Singapore. The role focuses on service coordination, customer management, and operational efficiency.

Key Responsibilities

• Oversee daily service operations, including scheduling of maintenance, repair, and installation jobs
• Coordinate with technicians to ensure timely and efficient service delivery
• Manage customer enquiries, service requests, and after-sales support
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor job progress, service quality, and operational performance
• Support business development efforts, including client relationship management and upselling opportunities
• Maintain proper documentation, service records, and reporting
• Ensure compliance with company procedures and service standards
• Assist in training and supervising service coordinators and support staff

Requirements

• Minimum 5–7 years of working experience, preferably in operations, retail, or customer service management
• Experience in team supervision and daily operations management
• Strong organizational and coordination skills
• Ability to manage multiple tasks in a fast-paced environment
• Customer-oriented with strong problem-solving abilities
• Ability to communicate in English; Mandarin is an advantage (to liaise with Chinese-speaking customers)