Customer Service Accounts Manager

Coolforce Aircon; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Coolforce Aircon in Singapore seeks an Office Manager to oversee daily office operations and supervise the administrative and customer service team. The role coordinates with customers, technicians, vendors, and management to ensure service appointments, quotations, invoicing, and general admin tasks are handled efficiently.

You will lead admin activities, manage HR tasks including attendance, leave, onboarding, procurement, inventory, and prepare reports to support informed management decisions.

Qualifications

• Diploma or equivalent qualification in Business Administration, Management, or related discipline.
• min 5 years of relevant experience in office administration, service operations, or supervisory roles.
• Experience supervising administrative or customer service teams.

Responsibilities

• Lead daily office operations to ensure administrative and customer service tasks are completed efficiently and accurately.
• Supervise and support administrative and customer service staff by assigning tasks and monitoring performance to meet operational goals.
• Coordinate technicians’ schedules, service appointments, installation works, and respond to customer enquiries to maintain smooth service delivery.
• Prepare and process service reports, quotations, invoices, purchase orders, and other operational documents with accuracy.
• Monitor outstanding quotations, payments, service reports, and follow up to ensure timely completion of tasks.
• Maintain and update company records, databases, filing systems, employee documents, and administrative records to ensure data integrity.
• Manage customer feedback and service-related issues professionally, escalating complex matters to management as needed.
• Liaise effectively with customers, technicians, suppliers, vendors, and internal departments to support seamless daily operations.
• Assist management with HR and administrative tasks including attendance tracking, leave applications, onboarding documentation, and staff coordination.
• Support procurement activities, monitor inventory, and manage office and operational supplies to ensure resource availability.
• Review and recommend improvements to administrative procedures to enhance operational efficiency and service quality.
• Prepare operational and management reports as required to inform decision-making.
• Ensure employee compliance with company procedures, documentation standards, and workplace policies.
• Perform additional duties assigned by management to support business needs.

Skills

Leadership

Communication

Problem-solving

Multitasking

Independent

Customer service

Attention to detail

Mandarin (advantageous)

MS Office

Education

Diploma in Business Administration

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Job Title Office Manager (Administration & Office Support)

Occupation OFFICE MANAGER

Job Summary

Oversee daily office operations and supervise the administrative and customer service team. The Office Manager will coordinate with customers, technicians, vendors, and management to ensure service appointments, documentation, quotations, invoicing, and general administrative matters are handled accurately and efficiently.

Responsibilities

• Lead daily office operations to ensure administrative and customer service tasks are completed efficiently and accurately
• Supervise and support administrative and customer service staff by assigning tasks and monitoring performance to meet operational goals
• Coordinate technicians’ schedules, service appointments, installation works, and respond to customer enquiries to maintain smooth service delivery
• Prepare and process service reports, quotations, invoices, purchase orders, and other operational documents with accuracy
• Monitor outstanding quotations, payments, service reports, and follow up to ensure timely completion of tasks
• Maintain and update company records, databases, filing systems, employee documents, and administrative records to ensure data integrity
• Manage customer feedback and service-related issues professionally, escalating complex matters to management as needed
• Liaise effectively with customers, technicians, suppliers, vendors, and internal departments to support seamless daily operations
• Assist management with HR and administrative tasks including attendance tracking, leave applications, onboarding documentation, and staff coordination
• Support procurement activities, monitor inventory, and manage office and operational supplies to ensure resource availability
• Review and recommend improvements to administrative procedures to enhance operational efficiency and service quality
• Prepare operational and management reports as required to inform decision-making
• Ensure employee compliance with company procedures, documentation standards, and workplace policies
• Perform additional duties assigned by management to support business needs

Preferred competencies and qualifications

• Diploma or equivalent qualification in Business Administration, Management, or related discipline
• min 5 years of relevant experience in office administration, service operations, or supervisory roles
• Experience supervising administrative or customer service teams
• Strong leadership, organisational, communication, and problem-solving skills demonstrated in managing office functions
• Ability to manage multiple tasks, prioritise urgent matters, and work independently in a fast-paced environment
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint for document preparation and communication
• Knowledge or experience in air-conditioning, building services, maintenance, or related service industries is advantageous
• Customer-oriented with responsibility and attention to detail, able to handle complaints professionally
• Proficiency in English required for effective communication in the workplace
• Ability to communicate in Mandarin advantageous for liaising with Mandarin-speaking customers, technicians, and vendors