Operations Manager (East) (ID: 712554)

PERSOL; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL in Singapore is seeking an experienced healthcare operations manager to oversee linen and laundry, food services coordination, patient flow, and regulatory compliance. The role emphasizes optimizing service delivery, budget control, vendor management, and collaboration with clinical and administrative teams in a fast-paced hospital environment.

Ideal candidates will have 5+ years in healthcare operations, strong leadership and PDPA knowledge, and excellent analytical and communication

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related discipline.
• Minimum 5 years of experience in healthcare operations management, preferably with exposure to hospital support services such as linen and laundry, food services, bed management, or patient administration.
• Strong leadership, interpersonal, and stakeholder management skills.
• Excellent communication, problem-solving, and organizational abilities.
• Knowledge of PDPA and relevant healthcare regulations.
• Strong analytical skills with the ability to use data to support operational decisions.
• Ability to work effectively in a fast-paced hospital environment and collaborate with multidisciplinary teams.

Responsibilities

• Oversee linen and laundry services, ensuring timely processing, distribution, cleanliness, inventory control, and cost efficiency.
• Work closely with food services teams to ensure appropriate patient meals, food quality, safety, and compliance with relevant regulations.
• Manage bed occupancy and availability in collaboration with nursing and admissions teams to optimize patient flow and bed turnover.
• Oversee claims management, ensuring accurate and timely submissions.
• Liaise with relevant agencies and departments to resolve claims-related issues and improve operational processes.
• Act as the liaison officer between MOH and the hospital for inspections, audits, accreditation, and regulatory requirements.
• Lead cross-functional projects focused on operational efficiency, patient care, service improvement, and new service development.
• Ensure operational practices comply with the PDPA and conduct regular audits and staff awareness activities.
• Provide secretariat support for management meetings, including preparation of materials, documentation, communication, and follow-up actions.
• Foster effective collaboration between clinical and administrative teams to address operational challenges and improve service delivery.
• Oversee procurement of operational services and manage vendor relationships, including contract evaluation and negotiation.
• Lead, coach, and develop staff while managing performance and fostering a positive team environment.
• Develop and manage operational budgets, monitor expenditure, and implement appropriate cost-control measures.
• Utilize data and performance metrics to identify trends, support decision-making, and drive continuous improvement.
• Address feedback and concerns from staff and patients to enhance service quality and patient satisfaction.
• Undertake other duties and projects as assigned, including supporting the expansion or development of new services.

Skills

Leadership

Communication

Stakeholder management

Problem solving

Analytical skills

Education

Bachelor's degree in Healthcare Administration, Business Administration or related discipline

Job description

Responsibilities

• Oversee linen and laundry services, ensuring timely processing, distribution, cleanliness, inventory control, and cost efficiency.
• Work closely with food services teams to ensure appropriate patient meals, food quality, safety, and compliance with relevant regulations.
• Manage bed occupancy and availability in collaboration with nursing and admissions teams to optimize patient flow and bed turnover.
• Oversee claims management, ensuring accurate and timely submissions.
• Liaise with relevant agencies and departments to resolve claims-related issues and improve operational processes.
• Act as the liaison officer between MOH and the hospital for inspections, audits, accreditation, and regulatory requirements.
• Lead cross-functional projects focused on operational efficiency, patient care, service improvement, and new service development.
• Ensure operational practices comply with the Personal Data Protection Act (PDPA) and conduct regular audits and staff awareness activities.
• Provide secretariat support for management meetings, including preparation of materials, documentation, communication, and follow-up actions.
• Foster effective collaboration between clinical and administrative teams to address operational challenges and improve service delivery.
• Oversee procurement of operational services and manage vendor relationships, including contract evaluation and negotiation.
• Lead, coach, and develop staff while managing performance and fostering a positive team environment.
• Develop and manage operational budgets, monitor expenditure, and implement appropriate cost-control measures.
• Utilize data and performance metrics to identify trends, support decision-making, and drive continuous improvement.
• Address feedback and concerns from staff and patients to enhance service quality and patient satisfaction.
• Undertake other duties and projects as assigned, including supporting the expansion or development of new services.

Requirements

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related discipline.
• Minimum 5 years of experience in healthcare operations management, preferably with exposure to hospital support services such as linen and laundry, food services, bed management, or patient administration.
• Strong leadership, interpersonal, and stakeholder management skills.
• Excellent communication, problem-solving, and organizational abilities.
• Knowledge of PDPA and relevant healthcare regulations.
• Strong analytical skills with the ability to use data to support operational decisions.
• Ability to work effectively in a fast-paced hospital environment and collaborate with multidisciplinary teams.