Assistant Manager/Senior Executive, Inpatient Operations

Alexandra Hospital, Singapore; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Alexandra Hospital, Singapore is seeking a Senior Executive / Assistant Manager / Senior Assistant Manager to manage clinical and patient services. The role involves overseeing daily operations in inpatient wards and leading initiatives to enhance service and operational excellence.

Qualifications include a recognised degree, strong communication and project management skills, and a positive, proactive attitude. Experience in healthcare is advantageous. Fresh graduates are encouraged to apply.

Qualifications

• Min two years working experience for Assistant Manager and above.
• Healthcare experience will be advantageous.
• Practical knowledge of hospital operations preferred.
• Ability to multi-task and work independently and as a team.
• Fresh graduates are welcome to apply.

Responsibilities

• Responsible for daily operations of assigned inpatient ward(s).
• Track and monitor performance indicators to improve customer satisfaction.
• Participate in hospital design transformation and support services.
• Handle customer complaints and follow up with service recovery.
• Review and update policies and procedures as needed.

Skills

Strong analytical skills

Organisational skills

Coordination skills

Interpersonal skills

Communication skills (written & verbal)

Project management skills

Customer focused

Service oriented

Education

Recognised Degree in any discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities

Leadership and Strategic Planning

• Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure: adequate planning of project phases and bed closures to minimize disruption to inpatient operations, user requirements are adequately captured in project specifications, site works are carried out in compliance to hospital standards e.g. infection control, projects are completed on time and within budget.
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Requirements

• Qualification Required and Area of Discipline
• Recognised Degree in any discipline
• Healthcare experience will be advantageous.
• Min two years working experience for Assistant Manager and above.
• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• Positive, pro-active, motivated with "can-do" attitude
• Ability to multi-task and work independently and as a team
• Service oriented and customer focused
• Fresh graduates are welcome to apply.