Operations Manager ( East / Facilities Management / FSM)

Savills Facilities Management (FM); Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Savills Facilities Management (FM) in Singapore is seeking an experienced Operations Manager to lead daily facility operations across a portfolio. You will oversee service delivery, manage vendors, and ensure SLAs are met while maintaining high safety and quality standards.

In this client-facing role you will manage relationships, prepare performance reports, and coach on-site teams, driving continuous improvement and collaborative problem solving in a fast-paced environment.

Qualifications

• Minimum 5-8 years of experience in Facilities Management or Integrated Facilities Management.
• At least 2-3 years of supervisory or site leadership experience.
• Experience managing healthcare buildings.

Responsibilities

• Lead and supervise the daily operations of the assigned facility or portfolio.
• Ensure all hard and soft FM services are delivered in accordance with contractual requirements and SLAs.
• Monitor the performance of vendors and service providers to ensure quality service delivery.
• Conduct regular site inspections to ensure facilities are maintained to the highest standards.
• Respond promptly to operational issues, emergencies, and client requests.

Skills

Supervisory experience

Facilities management

Team leadership

Job description

Operations Management

• Lead and supervise the daily operations of the assigned facility or portfolio.

• Ensure all hard and soft FM services are delivered in accordance with contractual requirements and service level agreements (SLAs).

• Monitor the performance of vendors and service providers to ensure quality service delivery.

• Conduct regular site inspections to ensure facilities are maintained to the highest standards.

• Respond promptly to operational issues, emergencies, and client requests.

Client Management

• Serve as the primary point of contact for the client on all site-related operational matters.

• Build and maintain strong client relationships through regular communication and service reviews.

• Prepare operational reports and present performance updates during client meetings.

• Ensure timely resolution of client feedback and service requests.

Team Leadership

• Lead, coach, and develop the on-site facilities team.

• Plan work schedules, allocate resources, and monitor staff performance.

• Foster a culture of teamwork, accountability, and continuous improvement.

• Conduct regular team meetings and performance reviews.

Requirements

• Minimum 5-8 years of experience in Facilities Management or Integrated Facilities Management.

• At least 2-3 years of supervisory or site leadership experience.

• Experience managing healthcare buildings