Contract Manager (Facility Management)

Corestaff Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Corestaff Pte Ltd is seeking a senior Facilities/Contract Manager to lead the delivery of hard and soft FM services on a major contract in Singapore. You will own P&L, budgeting, cost control and commercial governance while driving service quality, safety, and KPI performance.

The role requires strong leadership to manage multidisciplinary teams, vendors and client stakeholders. You will build strong client relationships, oversee regular business reviews and identify opportunities for account

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business, Property Management or related field.
• Minimum 8 years of relevant experience in facilities/contract management or property operations.
• Experience leading teams and managing client, vendor and contractor relationships.
• Strong communication, presentation and analytical skills.

Responsibilities

• Take ownership of the facilities management contract, P&L, budgeting and cost control.
• Drive commercial governance, scope management, change control and reporting.
• Lead hard and soft FM services, ensure regulatory and safety compliance.
• Manage site performance, audits, inspections and continuous improvement.
• Develop client relationships and lead quarterly and annual business reviews.

Skills

Communication skills

Presentation skills

Analytical skills

Problem-solving

Education

Bachelor's degree in facilities management or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Our client is a leading global organization specialising in commercial real estate and integrated facilities management services, delivering comprehensive solutions across building operations, engineering, maintenance and workplace services.

Responsibilities

Contract and Commercial Management

• Take overall ownership of the assigned facilities management contract, P&L, budgeting, revenue, profitability and cost control.
• Ensure contractual obligations, service levels, KPIs and financial targets are consistently achieved.
• Drive effective commercial governance, scope management, change control and financial reporting.
• Manage suppliers and contractors, including performance reviews, negotiations, re-bidding and cost optimisation.
• Identify and develop opportunities for additional scope, extra works and projects, including preparation of commercial proposals and pricing.

Facilities Management and Operations

• Lead day-to-day delivery of hard and soft FM services, including preventive and reactive maintenance, engineering, vendor services and helpdesk operations.
• Ensure site operations comply with contractual, regulatory, health & safety and company requirements.
• Monitor and improve service quality, operational efficiency and KPI/SLA performance.
• Conduct regular site inspections, audits and quality assurance reviews, implementing corrective actions where required.
• Drive proactive maintenance and operational planning to minimise downtime, disruption and operational risks.
• Maintain and review emergency response, business continuity and disaster recovery plans.
• Client and Stakeholder Management
• Act as the key point of contact for the client on operational, contractual and service-related matters.
• Build and maintain strong relationships with clients, senior stakeholders, internal teams and service partners.
• Lead monthly, quarterly and annual business reviews, providing performance updates and recommendations.
• Understand client objectives and develop initiatives to improve customer satisfaction and service delivery.

Leadership and People Management

• Lead, manage and develop a high-performing multidisciplinary FM team, including recruitment, onboarding, performance management and succession planning.
• Ensure appropriate manpower and staffing structures are in place to support operational requirements while maintaining service quality and cost efficiency.
• Identify training and development needs and foster a culture of employee engagement, collaboration and continuous improvement.

Innovation and Business Growth

• Drive continuous improvement, process optimisation and technology adoption to enhance service quality, efficiency and customer experience.
• Collaborate with internal teams, vendors and subject matter experts to develop innovative solutions and share best practices.
• Support contract renewal and retention strategies while identifying opportunities for account growth and expansion.
• Represent the site/account during customer visits and support business development activities where required.

Requirements

• Bachelor's Degree in Facilities Management, Engineering, Business, Property Management or a related discipline preferred.
• Minimum 8 years of relevant experience in facilities management, contract management, property management, engineering operations or related fields.
• Prior experience in team leadership / supervisory or managerial roles.
• Strong knowledge of hard and soft facilities management, building operations and maintenance.
• Experience in contract management, P&L, budgeting, cost control and commercial management.
• Proven experience managing clients, vendors, contractors and multidisciplinary teams.
• Strong communication, presentation, analytical and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Strong organisational skills with a proactive, customer-focused and commercially minded approach.