Operations Manager (Back-of-House)

Paradox Singapore; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Paradox Singapore invites exceptional individuals to join its Future Leaders Programme—a 1-year, career-defining journey. As an Operations Manager, you will oversee hotel operations, ensure SOPs and service standards across Engineering & Sustainability, Housekeeping and Stewarding, and lead on-ground performance and guest issue resolution.

You will drive service excellence, discipline and accountability, manage budgets and resources, participate in strategic planning, and prepare operational

Job description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

We are looking for exceptional individuals to join our Future Leaders Programme - a 1-year, career-defining journey.

As an Operations Manager, you will play a pivotal role in supporting the effective execution of hotel operations, ensures the consistent implementation of service standards, Standard Operating Procedures (SOPs), and daily workflows across all operational areas, including Engineering & Sustainability, Housekeeping and Stewarding

This role is responsible for monitoring on-ground performance, coordinating interdepartmental tasks, conducting operational checks, and assisting in resolving guest issues. As a hands-on leader, the Operations Manager helps drive service excellence, operational discipline, and employee accountability while reinforcing the hotel’s commitment to guest satisfaction and operational success.

Responsibilities

• Lead daily operations across Engineering & Sustainability, Housekeeping & Stewarding, ensuring smooth service and guest satisfaction.
• Support performance reviews, training, and talent development for Engineering & Sustainability, Housekeeping & Stewarding.
• Control departmental expenses, manage employees’ schedules, and optimize resource utilization to maintain operational efficiency.
• Collaborate on manpower planning, recruitment, and disciplinary matters, ensuring all departments have a motivated and skilled team.
• Develop a high-performing team through leadership, continuous development, and effective management.
• Oversee inventory control to ensure adequate stock levels and minimize waste.
• Monitor maintenance reports, downtime logs, and perform regular site inspections to ensure smooth hotel operations.
• Supervise the functionality and upkeep of hotel assets through timely preventive and corrective maintenance.
• Manage the Fire Command Centre (FCC), ensuring compliance with safety regulations and emergency preparedness.
• Drive the implementation of preventive maintenance and sustainability initiatives.
• Evaluate and manage vendor, including outsourced service contracts for maintenance, housekeeping, pest control, landscaping, and other external services.
• Ensure compliance with safety, hygiene and service standards in line with Standard Operating Procedures (SOPs), the Chemical Act, relevant regulations and emergency protocols.
• Ensure proper handling and compliance with the Chemical Act, Hazardous Substances Act, safety standards and regulations, maintaining up-to-date knowledge of cleaning agents and safety requirements.
• Implement cost control measures to maintain departmental budgets, Capital Expenditure (CAPEX), Operating Expenses (OPEX) and reduce unnecessary expenses.
• Monitor team productivity to improve operational efficiency and guest satisfaction.
• Prepare and consolidate necessary operational reports for management review, ensuring accuracy and timely submission.
• Maintain accurate departmental documentation, inspection records and checklists, ensuring all standards and regulations are met.
• Responsible for maintaining employee attendance and leave request for accuracy payroll processing.
• Analyze guest feedback and operational data to identify areas for improvement and cost-efficiency.
• Participate in departmental meetings to support alignment and issue resolution.
• Participate in strategic planning sessions and operational audits with Department Head.
• Contribute to crisis management and incident investigations, implementing preventive measures.
• Participate in Innovative, Sustainability, Productivity, Workplace Safety & Health (WSH) or equivalent projects, offering operational insights and ensuring cross-departmental project success.
• Perform other duties as assigned by management.

During 2nd half of the year

• Strategic Planning, Hospitality Management and Leadership Training
• Continue your journey as Back of House Operations Manager and drive impact through an innovation & Sustainability Project.

After the 1-year Future Leaders Programme, you’ll have the opportunity to grow into Senior Operations Manager role through ongoing leadership development and operational impact.

Lead with purpose.