Operations Manager

DFI Retail Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

DFI Retail Group in Singapore seeks an Operations Manager to lead sales, profitability, and operational performance across a cluster of retail stores. You will oversee customer experience, stock management, and store layouts to optimize commercial results.

You will develop high‑performing store and area managers, drive cost efficiency, ensure safety compliance, and partner with cross‑functional teams to support store expansion and technology upgrades.

Qualifications

• Degree holder with 6+ years retail experience, including 3+ years in management.
• Strong understanding of local retail landscape and consumer behavior.
• Proven ability to translate data into actionable business plans.
• Excellent leadership, communication, and stakeholder management skills.

Responsibilities

• Drive sales and business performance through engaging customer experiences and effective merchandising.
• Manage costs and operational efficiency with stock management and cost controls.
• Lead growth and development by coaching Area and Store Managers.
• Ensure safety, compliance, and training across all stores.

Skills

Leadership

Stakeholder management

Data analysis

Retail operations

Commercial acumen

Strategic planning

Education

Bachelor's degree in Business/Retail

Tools

Excel

POS systems

Job description

We are seeking a dynamic and commercially driven Operations Manager to lead the sales, profitability, and operational performance of a cluster of retail stores. This role is responsible for delivering outstanding customer experiences, driving business growth, developing high-performing teams, and ensuring operational excellence across the region.

Key Responsibilities

Drive Sales & Business Performance

• Create an engaging, customer-focused shopping environment that is easy to navigate and aligned with shopper needs.
• Execute effective store layouts, merchandising strategies, and promotional activities to maximize sales opportunities.
• Monitor inventory levels and ensure product availability through effective stock management practices.
• Analyze sales trends and performance data to identify opportunities and provide recommendations to improve commercial results.
• Regularly assess market trends and competitor activities to maintain a strong competitive position.

Manage Costs & Operational Efficiency

• Optimize inventory levels to achieve healthy stock turns and reduce excess inventory.
• Implement measures to minimize shrinkage, theft, and operational losses.
• Drive productivity through effective workforce planning, staff deployment, coaching, and performance management.
• Ensure store operating expenses are managed within approved budgets and forecasts.

Lead Growth & Development

• Partner with cross-functional teams to support store expansion opportunities, including site selection and new store openings.
• Leverage technology and operational improvements to enhance efficiency, reduce costs, and improve customer experience.
• Foster a strong service culture by ensuring teams consistently deliver excellent customer service.
• Develop and mentor Area Managers and Store Managers through coaching, training, and leadership development initiatives.

Safety & Compliance

• Ensure full compliance with workplace health, safety, and regulatory requirements.
• Promote a safe working environment through regular training and adherence to emergency procedures.

Requirements

• Degree holder with a minimum of 6 years' retail experience, including at least 3 years in a management capacity overseeing store operations.
• Strong understanding of the local retail landscape and customer behaviors.
• Proven ability to solve business challenges and drive operational improvements.
• Strong commercial acumen with the ability to analyze data and translate insights into action plans.
• Excellent leadership, stakeholder management, communication, and influencing skills.
• Ability to develop, motivate, and lead management teams to achieve business objectives.
• Adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment.
• Excellent written and verbal communication skills, with the ability to engage stakeholders across all levels and communicate operational and commercial information effectively.