Operations Asst Manager/Manager

BARN & POTTER PTE. LTD.; Singapore; On-site; SGD 78,000 - 123,000; Full time

Benefits offered by this job

Additional leave

Professional development

Promotion to permanent employee

Job summary

BARN & POTTER PTE. LTD. is seeking an experienced Retail Operations Manager to oversee daily operations across all outlets, develop policies, and monitor performance.

You will recruit and train store managers, deliver engaging training, manage stock and inventory, and collaborate with purchasing and marketing to align stock with trends.

Qualifications

• Minimum 3–5 years in a managerial retail role.
• Relevant qualifications in Business Administration or Retail Management.
• Willing to work retail hours in a physical environment.

Responsibilities

• Oversee daily operations of all retail outlets.
• Develop and implement operational policies to improve efficiency.
• Monitor store performance metrics (sales, satisfaction, costs).
• Ensure stores comply with standards including safety and merchandising.
• Recruit, train, and mentor store managers and staff.
• Deliver training on product knowledge, sales, and customer service.
• Schedule in-store training during retail hours and coach staff.
• Track training effectiveness via feedback and KPIs.
• Manage stock levels, inventory control, and replenishment.
• Coordinate with purchasing and marketing to align stock with trends.
• Oversee inventory audits and address discrepancies.
• Drive sales targets and develop strategies.
• Analyze sales data and market trends to identify opportunities.
• Collaborate with marketing on promotions and campaigns.
• Provide regular reports on performance and opportunities.
• Implement corrective actions from audits/feedback.

Skills

Retail operations

Staff management

Training and development

Sales optimization

Customer service

Compliance reporting

Education

Business Administration or related field

Job description

Key Responsibilities

Operations Management

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence
• Develop and implement operational policies and procedures to improve efficiency and customer experience
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations

Staff Management, Training

• Recruit, train, and mentor store managers and retail staff
• Develop and facilitate engaging training sessions on product knowledge, sales techniques, customer service
• Facilitate in-store training sessions on weekdays during retail hours, provide one-on-one coaching and mentoring
• Monitor and evaluate the effectiveness of training initiatives through feedback and KPIs, making adjustments as necessary
• Manage stock levels, inventory control, and replenishment to ensure product availability
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends
• Oversee inventory audits and address discrepancies

Sales and Customer Service

• Drive sales targets and develop strategies to achieve business objectives
• Analyze sales data and market trends to identify opportunities
• Collaborate with the marketing team to execute promotions and campaigns

Compliance and Reporting

• Provide regular reports on store performance, challenges, and opportunities
• Implement corrective actions based on audit findings or management feedback

Qualifications and Requirements

• Relevant qualifications in Business Administration, Retail Management, or other related field
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role
• Preferably with 2–3 years of professional experience in facilitating retail training and development programs
• Willing to work in a retail environment and follow retail operating hours

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Professional development
• Promotion to permanent employee

Work Location: In person