RETAIL OPERATIONS MANAGER

ajay international trading pte. ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Ajay International Trading Pte. Ltd. is seeking an experienced Retail Operations Lead to optimize store performance across our network. You will collaborate with retail management, merchandising, IT, and procurement to implement new procedures, monitor banking center activities, and drive best practices in operations.

You will conduct store visits, manage tenders with external suppliers, and act as the central source of truth for store information. Strong stakeholder engagement is essential.

Qualifications

• Minimum 5 years' or above experience in retail store operations (Mass Apparel).
• Exposure in area management is an advantage.
• Engage with key stakeholders to embed policy, process and best practice.
• Hold a retail forum to gather regular feedback on operations and improvements.
• Meet regularly with Area and Store Managers to discuss progress.
• Conduct store visits to understand execution of operational initiatives.

Responsibilities

• Collaborate with retail management and stakeholders to implement new processes and monitor banking center operational activities via reporting.
• Assess and align procedures and streamline workflows impacting operations.
• Challenge existing processes to drive optimal results.
• Troubleshoot and resolve problems to ensure smooth store running.
• Work with stores, Merchandising, Marketing, IT, Finance, VM.
• Manage Academy Stores programme to drive best practice and training.
• Manage store communications processes and tools.
• Maintain up-to-date store equipment database.
• Act as final source of store-related information requests.
• Collate market intelligence on competitors to stay competitive.

Skills

Retail operations

Stakeholder engagement

Area management

Store visits

Procurement coordination

Job description

Responsibilities

• Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
• Assess and align procedures and streamline workflow that impact operational process
• Challenge existing processes to drive the best possible operational results and outcomes
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
• Manage our Academy Stores programme to drive best practice and operational training
• Manage store communications processes and tools
• Maintain an up-to-date database of all stores including their equipment
• Act as the final version of the truth for any store related enquiries of information requests
• Collate market intelligence on competitors and innovators to ensure we remain competitive

Requirements

• Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
• Engage with key stakeholders to embed policy, process and best practice
• Hold a retail forum to gather regular feedback regarding operations and how we can improve
• Meet regularly with Area and Store Managers and discuss progress
• Conduct store visits to truly understand how operational initiatives are landing in stores
• Work with procurement to manage tenders with external suppliers