Operation Manager

MODU AMY PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

MODU AMY PTE. LTD. is seeking an experienced Operations Manager to oversee daily activities and drive performance across multiple departments in Singapore. The role requires sharp business acumen and a proven track record in improving productivity, cost controls, and customer service.

You will lead managers, develop governance strategies, ensure compliance with hygiene and safety policies, and collaborate with legal, HR, finance, and IT to build a trusted, inclusive operations culture.

Qualifications

• 3+ years in operations management, preferably in F&B or hospitality.
• Ability to delegate while maintaining control over operations and customer service.
• Strong conflict management and negotiation skills.
• Proficiency with business productivity software and quick learning of new tools.

Responsibilities

• Maintain communication with managers, staff, and vendors to ensure smooth operations.
• Develop, implement, and maintain quality assurance protocols.
• Establish operational plans for the business function.
• Lead managers to manage change and drive innovation.
• Oversee accounts payable and accounts receivable.
• Manage data collection to update metrics and improve productivity.

Skills

Operations management

Delegation & leadership

Conflict management

Negotiation skills

Productivity software

Job description

JOB SUMMARY/ JOB OVERVIEW :

We owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

DUTIES & RESPONSIBILITIES :

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.

• Facilitate innovation and lead managers to manage change.

• Help with the innovation process within the organization.

• Lead managers to develop organizational and governance strategies.

• Manage compliance with food and beverage hygiene policies and procedures.

• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

QUALIFICATIONS :

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications