Operations Manager

Elitez Pte Ltd; Singapore; Presencial; SGD 60.000 - 120.000; Jornada completa

Descripción de la vacante

Elitez Pte Ltd is hiring an Operations Manager to oversee multiple departments, ensuring smooth daily operations and service quality across sites in Singapore. You will lead and support team leaders, monitor manpower planning, and drive performance improvements.

You will review SOPs, enhance inventory control, establish KPIs, and prepare reports for senior management. Willingness to travel to operational sites and warehouses is required. Strong leadership and analytical skills are essential.

Formación

• Diploma or Bachelor's Degree in Operations Management, Business Administration, Property/Facilities Management, Hospitality, Logistics, or related discipline.
• Min 5 years of relevant working experience in operations, including supervisory or managerial experience.
• Proven experience in managing multiple operational teams, departments, or team leaders.
• Strong leadership and people management skills, with the ability to motivate teams and drive performance.
• Good understanding of operational workflows, process improvement, manpower planning, and performance monitoring.
• Hands-on, proactive, and capable of handling urgent operational matters and making sound decisions.
• Willing to travel to operational sites or warehouses when required.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficient in Microsoft Excel or Google Sheets for operational tracking, data analysis, and reporting.

Responsabilidades

• Oversee multiple operational departments to ensure smooth daily operations and service quality.
• Lead and support team leaders to achieve targets and maintain performance.
• Monitor manpower planning, workload distribution, and productivity.
• Identify and resolve operational challenges, delays and coordination issues across departments.
• Conduct site visits and warehouse inspections to monitor performance.
• Review and improve SOPs and workflows to boost efficiency.
• Collaborate to improve inventory management and stock accuracy.
• Establish and monitor KPIs to evaluate performance and turnaround times.
• Prepare operational reports and highlight risks to senior management.
• Escalate critical issues when necessary.

Conocimientos

Leadership

People management

Data analysis

Communication

Educación

Bachelor's Degree in relevant field

Herramientas

Excel

Google Sheets

Descripción del empleo

Key Responsibilities

• Oversee and manage multiple operational departments to ensure smooth daily operations, service quality, and timely completion of tasks.
• Lead, supervise, and support team leaders in achieving operational targets and maintaining high performance standards.
• Monitor manpower planning, workload distribution, team productivity, and overall operational efficiency.
• Identify and resolve operational challenges, service delays, and coordination issues across departments.
• Conduct site visits and warehouse inspections when required to monitor operational performance and ensure compliance with established standards.
• Review and improve Standard Operating Procedures (SOPs), internal workflows, and operational processes to enhance efficiency and productivity.
• Collaborate with relevant departments to improve inventory management, stock accuracy, and operational coordination.
• Establish and monitor Key Performance Indicators (KPIs) to evaluate team performance, service quality, and turnaround times.
• Prepare operational reports, identify potential risks, and recommend improvements to senior management.
• Ensure operational issues are handled effectively by the respective teams and Escalate critical matters when necessary.

Job Requirements

• Diploma or Bachelor's Degree in Operations Management, Business Administration, Property/Facilities Management, Hospitality, Logistics, or a related discipline.
• Minimum 5 years of relevant working experience in operations, including supervisory or managerial experience.
• Proven experience in managing multiple operational teams, departments, or team leaders.
• Strong leadership and people management skills, with the ability to motivate teams and drive performance.
• Good understanding of operational workflows, process improvement, manpower planning, and performance monitoring.
• Hands-on, proactive, and capable of handling urgent operational matters and making sound decisions.
• Willing to travel to operational sites or warehouses when required.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficient in Microsoft Excel or Google Sheets for operational tracking, data analysis, and reporting.