Operations Leader: Service, Sales & Quality

U3 HAIR AND BEAUTY SALON; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

U3 Hair and Beauty Salon in Singapore is seeking an experienced Outlet Manager to oversee daily operations, assign workloads, and ensure service standards. You will monitor sales performance, manage staff schedules, handle customer queries, and implement marketing strategies to boost profitability.

This role requires strong leadership, attention to quality, and adherence to SOPs to deliver exceptional guest experiences in a fast-paced salon environment.

Qualifications

• Experience in managing daily store operations.
• Ability to plan and assign workloads and schedules.
• Strong focus on service quality and guest satisfaction.

Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheet.
• Report on management regarding sales results and productivity.
• Handle preparation and ensure desired quality and standards of service.
• Develop marketing strategies to improve sales and profitability.
• Provide excellent service experience to all customers.
• Handle all customer queries and feedback in a professional and timely manner.
• Ensure that policies and standard operating procedures are strictly adhered to.
• Guide and monitor work performance of all staff.
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards.
• Analyze and resolve problems in a timely and accurate manner.
• Oversee purchasing to stay within budget.
• Able to perform additional duties as requested by the Management as and when required.

Skills

Operations management

Team leadership

Customer service

Scheduling

Budgeting

Education

Diploma in Hospitality or Business

Tools

POS system

Job description

U3 Hair and Beauty Salon in Singapore is seeking an experienced Outlet Manager to oversee daily operations, assign workloads, and ensure service standards. You will monitor sales performance, manage staff schedules, handle customer queries, and implement marketing strategies to boost profitability.

This role requires strong leadership, attention to quality, and adherence to SOPs to deliver exceptional guest experiences in a fast-paced salon environment.