Head of Operations

The Standard, Singapore; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

The Standard, Singapore is seeking a Head of Operations to lead daily hotel operations and partner with the General Manager on business plans, financial targets, and guest experience goals.

You will direct all departments, drive revenue growth, manage costs, and ensure safety and brand standards while delivering exceptional guest experiences in a dynamic Singapore hotel setting.

Qualifications

• Minimum 2 years’ experience as the Director of F&B in the hospitality industry.
• Experience leading multiple F&B outlets with budgets, revenue, cost control and service standards.
• Experience working across hotel departments or progressing into a broader hotel operations role.
• Strong commercial judgment balancing guest experience, team needs and financial performance.
• Familiarity with Singapore hotel operating requirements and workplace practices.

Responsibilities

• Lead the hotel’s daily operations, maintaining high standards of service and operational readiness.
• Partner with the General Manager to deliver the hotel’s business plan, financial targets and guest experience goals.
• Provide strong direction to all operational departments (F&B, Rooms, Engineering, Security).
• Grow revenue, manage costs, maintain quality and create memorable guest experiences.
• Review financial and operational performance, identify opportunities for improvement, and ensure effective budget and labour management.
• Drive profitability, productivity, labour optimization and overall operating performance with accountability for GOP targets.
• Build a culture of hospitality, accountability and collaboration across departments.
• Develop department leaders and support succession planning, coaching and engagement.
• Monitor guest feedback and service performance, address issues promptly, and turn insights into practical improvements.
• Ensure the hotel operates safely and in line with Singapore requirements.
• Participate in strategic planning, budgeting and capital improvement, contributing as a Leadership Committee member.
• Coordinate cross-functional planning for events, peak periods and business continuity.
• Act as senior leader on property when GM is away and keep the GM informed of significant decisions.

Skills

Leadership

Budget management

Guest experience

Cross-functional collaboration

Job description

Job Purpose:

The Head of Operations is a key member of the hotel’s leadership team, reporting to the General Manager. This role leads the day-to-day operation of the hotel and helps deliver a distinctive guest experience while achieving commercial, people and operational goals.

Duties and Responsibilities:

• Lead the hotel’s daily operations, maintaining high standards of service, product quality and operational readiness.

• Partner with the General Manager and leadership team to deliver the hotel’s business plan, financial targets and guest experience goals.

• Provide strong direction to all operational departments (including but not limited to Food & Beverage, Rooms, Engineering and Security).

• Work closely with the operational departments’ leaders to grow revenue, manage costs, maintain quality and create memorable guests' experiences.

• Review financial and operational performance, identify opportunities for improvement, and ensure effective budget and labour management.

• Drive profitability, productivity, labour optimization and overall operating performance, with accountability for contributing to the hotel’s GOP targets.

• Build a culture of genuine hospitality, accountability and collaboration across departments.

• Develop department leaders and support succession planning, coaching and team engagement.

• Monitor guest feedback and service performance, address issues promptly, and turn insights into practical improvements.

• Ensure the hotel operates safely and in line with company policies, brand standards and applicable Singapore requirements.

• Participate in the hotel’s strategic planning, annual budgeting process and capital improvement initiatives, contributing as a Leadership Committee member beyond day-to-day operations.

• Coordinate cross-functional planning for hotel events, peak periods, operational changes and business continuity.

• Act as the senior leader on property when the General Manager is on leave, coordinating the leadership team and making decisions within delegated authority.

• Keep the General Manager informed of significant decisions, incidents and operational developments, and elevate matters as appropriate.

• Any other duties as assigned by your supervisor.

Requirements:

• At least 2 years’ experience as the Director of F&B in the hospitality industry.

• Demonstrated success leading multiple F&B outlets and teams, with responsibility for budgets, revenue, cost control and service standards.

• Experience working across hotel departments or progressing into a broader hotel operations role.

• Strong commercial judgment and the ability to balance guest experience, team needs and financial performance.

• Familiarity with relevant Singapore hotel operating requirements and workplace practices.

• Flexibility to work across shifts and support the operation during weekends, holidays and key hotel events as required.